Clinical Manager - San Antonio, TX

Cenikor Foundation; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Tuition reimbursement

401K match

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D

Disability insurance

PTO

Professional development

Student loan forgiveness

Job summary

Cenikor Foundation in San Antonio, TX is seeking an experienced Clinical Director to lead the clinical treatment program, ensure regulatory compliance, and drive CQI initiatives.

You will supervise clinical staff, coordinate staffing, manage documentation, and partner with HR and finance to optimize funding while supporting client recovery and Cenikor's culture.

Qualifications

• Experience in managing and developing a clinical team.
• Experience in supervision and training of individual clinical staff.
• Knowledgeable of insurance, Medicaid and state funding admissions criteria and timing.
• Possess excellent counseling and documentation skills.
• Experience in providing education and therapeutic counseling for individuals and for groups.
• Experience with conducting an accurate assessment, identifying appropriate resources for client development and providing substance abuse counseling.
• Understands and supports therapeutic community philosophy.
• Possess good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
• Patience, perseverance, and resilience in a challenging environment.
• Possess good oral and written communication skills.
• Presents a professional, positive image.
• Knowledge of Microsoft Office software required, including MS Outlook calendar.
• Ability to uphold Cenikor's Core Principles of Culture.
• Demonstrate mission of service to clients; positive, respectful communication; self-motivation.
• Work effectively as part of a team.

Responsibilities

• Ensure the clinical treatment program meets regulatory requirements (DSHS/CARF) and Cenikor policy. Participate in CQI.
• Enforce program policies and guidelines; oversee clinical staff and caseloads for licensure standards and funding.
• Manage staffing and supervise interventions for staff and clients; participate in treatment team meetings.
• Identify services and support needed to address client problems from assessments.
• Coordinate with HR for staffing, training, and personnel records; ensure licensure requirements are met.
• Manage staffing schedules to optimize funding and adjust hours as needed.
• Oversee recording of client progress; ensure legibility and compliance with standards.
• Ensure timely documentation and appropriate level of care per clinical, medical, funding and billing requirements.
• Monitor authorizations and timelines for billing/state requirements.
• Contribute to a positive recovery environment; address client complaints and operational issues.
• Provide initial and ongoing training to clinical staff; ensure policy updates are communicated.
• Ensure weekly training and observation; oversee treatment schedules and program orientation.
• Support CQI processes and drive process improvements; complete Big 5 performance tools on deadlines.
• Maintain confidentiality and refer issues to leadership as appropriate.
• Uphold Cenikor culture and lead a positive work environment; perform additional duties as assigned.

Skills

Clinical team leadership

Staff supervision

Insurance/Medicaid knowledge

Counseling documentation

Individual & group counseling

Therapeutic community

Time management

Communication skills

Microsoft Office

Education

Master's degree in Psychology or Social Work

Tools

MS Outlook

Microsoft Office

Job description

Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here
• The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDULE: Monday- Friday 8am-5pm.

ESSENTIAL FUNCTIONS:

• Ensure the clinical treatment program is effectively administered and meets regulatory requirements including DSHS and CARF as well as Cenikor policy and procedure. Participate in the facility Continuous Quality Improvement (CQI) program.
• Enforce program policies and guidelines, including therapeutic community concepts, as outlined by Senior Regional Director.
• Supervise clinical staff and manage counselor caseloads to comply with licensure standards and funding requirements.
• Manage clinical treatment team members with groups in therapeutic activities. Has oversight of interventions of disturbed/aggressive behavior as soon as signs of disruptive behavior are recognized and/or reported. Participates as an active member in treatment team meetings, advising others of observations and recommendations.
• Identify services and support needed to address client problems and needs as identified in the client assessment.
• Work with the FD and Human Resource Department for staffing, training, employee relations issues, performance evaluations and maintenance of personnel files, documentation and licensure requirements for facility staff.
• Manage staffing schedules to maximize use of funding streams and ensure economic viability, increasing and decreasing hours to meet the needs of the client population.
• Oversee and evaluate the recording of client progress in the clinical record and ensure documentation is legible and complies with documentation standards.
• Ensure staff provides timely documentation and communication that meets the criteria for appropriate level of care according to clinical, medical, funding and billing.
• Monitor authorizations and timeframes to ensure staff is providing treatment and treatment documentation according to billing/ insurance/ state requirements.
• Participate as a team member in providing an optimum environment for client recovery.
• Intervene as necessary on issues relating to client complaints, concerns and operational issues.
• Provide initial training and orientation as well as on-going leadership and support to all members of the clinical department to ensure that they have the tools necessary to carry out their job responsibilities.
• Ensure clinical staff completes all required reports in a timely manner.
• Ensure clinical staff remains informed of policy and regulatory changes and updates staff on changes as appropriate.
• Ensure weekly training and observation is conducted and documented with all applicable clinical staff.
• Oversee therapeutic schedule to ensure regularly scheduled individual and group sessions are provided; ensure clients are appropriately oriented to program components.
• Participate in the facility CQI program including facilitating process improvement as necessary.
• Ensure completion of Big 5 performance management tool for clinical staff by the required deadlines and use of SMART goals to support annual performance compensation review.
• Maintain strict confidentiality on all client and Foundation matters and refer questionable matters to the Senior Regional Director/Vice President.
• Assist Senior Regional Director in upholding the core principles of Cenikor's culture to help maintain a positive working environment for all team members.
• Perform additional duties as assigned and consistent with exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Experience in managing and developing a clinical team.
• Experience in supervision and training of individual clinical staff.
• Knowledgeable of insurance, Medicaid and state funding admissions criteria and timing.
• Possess excellent counseling and documentation skills.
• Experience if providing education and therapeutic counseling for individuals and for groups.
• Experience with conducting an accurate assessment, identifying appropriate resources for client development and providing substance abuse counseling.
• Understands and supports therapeutic community philosophy.
• Possess good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
• Patience, perseverance, and resilience in a challenging environment.
• Possess good oral and written communication skills.
• Presents a professional, positive image.
• Knowledge of Microsoft Office software required, including MS Outlook calendar.
• Ability to consistently uphold the Core Principles of Cenikor's Culture:
• Demonstrate mission of service to our clients
• Positive, respectful communication with both staff and clients
• Demonstrate self-motivation and perseverance to achieve goals
• Role model appropriate, professional behaviors including appropriate client boundaries
• Work effectively as part of a team, helping to set up others for success

Education:

• Master's required in Psychology, Social Work, Behavioral Sciences or closely related field.

Experience:

• Three (3) years' experience in counseling and program administration relating to addiction.