Clinical Manager Ambulatory RN OB-GYN Maternal Fetal Medicine

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits program

Prepaid tuition assistance program

Job summary

A renowned academic medical center in Philadelphia is seeking a Clinical Manager for their Ambulatory RN team. The role involves overseeing clinical operations, ensuring quality care, and managing nursing staff for the Maternal Fetal Medicine practice. Candidates should possess a Bachelor’s degree and 5+ years of clinical experience, including leadership roles. The position is structured to include both administrative and direct patient care responsibilities with a limited hybrid work schedule when operationally feasible.

Qualifications

• 5+ years of experience in clinical settings including RN and prior leadership roles.
• Registered Nurse – PA required.
• Basic Cardiac Life Support certification required.

Responsibilities

• Manage daily clinical operations and ensure quality of patient care.
• Oversee clinical projects and compliance with safety and regulatory standards.
• Foster team communication and manage team performance.

Skills

Complex care coordination

Patient portal management

Regulatory compliance

Effective communication

Leadership

Education

Bachelor of Arts or Science

5+ years total clinical experience

Tools

Basic Cardiac Life Support

ACLS or PALS

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Some will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?

Job Title

Clinical Manager Ambulatory RN

Department

OB‑GYN MFM PAH

Location

Penn Medicine Washington Square – 800 Walnut St

Hours

M‑F, 8–4:30 with flexibility in hours based on operational need

The Department of OBGYN seeks a dynamic individual who is passionate about maternal/fetal nursing, energized by change, highly motivated, and seeking an opportunity to maintain direct clinical care delivery. The individual will oversee daily clinical operations for the Penn Medicine Washington Square Maternal Fetal Medicine practice, while also providing direct support for nursing and advanced practice providers. The position is structured to be 40% administrative and 60% clinical. As an administrator, the Clinical Manager will work collaboratively with staff and leadership to ensure compliance with regulatory, infection control, quality and safety standards while optimizing employee engagement, patient satisfaction, scope of clinical practice and the highest quality of care delivery. As a direct‑care RN, the Clinical Manager will engage in complex care coordination including telephone triage, patient portal management, result review and follow‑up, specialty program coordination, treatment planning, education, appointment scheduling, and administrative tasks associated with care coordination and management. The incumbent will be trained to support the antenatal testing unit which provides non‑stress tests, biophysical profiles, and related diagnostic testing. A limited hybrid work schedule will be supported when operationally feasible.

Summary

• The Clinical Manager is responsible for consistent and comprehensive patient care delivery in the ambulatory practice setting, maintaining the highest level of patient/customer satisfaction, education, and patient confidentiality, and continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access. Typical scope for this role includes:
• 10+ staff directly and indirectly managed
• 15,000+ budgeted annual visits
• Complexity factors such as multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, and management of external partnerships/collaborations

Responsibilities

• Employee Satisfaction and Engagement: Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment, understanding and valuing differences in others’ race, gender, nationality, and age, and modifies interactions to accommodate diverse patient and family needs.
• Establishes/updates work processes and work practices.
• Manages team and individual performance in alignment with Penn Medicine’s vision of service excellence.
• Learning: Leverages knowledge for competitive advantage and develops team members through research, continuous improvement, performance management, and competency.
• Oversees clinical operations in the practice: budgeting/billing practices (where applicable), manages and oversees schedules, pay practices, time‑card review and approval, clinical project management, strategic and operational planning, quality safety and continuous improvement initiatives, and Penn Safety Net Management.
• Regulatory compliance (TJC, CMS, DOH, OSHA).
• Maintains a focus on quality and safety priorities, including a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow‑up.
• Patient Care: Provides oversight to the team for seamless delivery of high‑quality care and service using effective processes and tools.
• Communication: Fosters an environment of proactive communication and problem‑solving, establishing communication expectations that enable high performance.
• Change Management: Provides support to entity and practice leadership to develop change management strategies for major organizational and practice activities, implements strategies, plans communication, ensures follow‑up of major clinical/practice issues, and manages routine and crisis communications.

Credentials

• Basic Cardiac Life Support (Required)
• Registered Nurse – PA (Required)
• ACLS or PALS (Required)

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)
• 5+ years total clinical experience including RN and prior leadership experience

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.