Clinical Manager

Koch Eye Associates, Inc.; Warwick (RI); In loco; USD 50.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

FSA or HSA

Paid long-term disability

Life and AD&D insurance

PTO and holidays

401k Plan

Career growth and leadership developm

Descrizione del lavoro

Koch Eye Associates, Inc. in Warwick, RI is seeking a career-minded Clinical Manager to lead our ophthalmology clinic.

You will oversee daily patient care, staff coordination, and office operations, ensuring smooth workflow and achievement of team goals under guidance of the Associate Practice Director. This working manager role involves hands-on patient care tasks as an Ophthalmic Technician and involves supporting patient service at the front desk as needed, with a focus on high quality care

Competenze

• High School Diploma or GED required; Associate’s or Undergraduate degree preferred
• Minimum 1-2 years’ experience in ophthalmology
• Strong organization and leadership/management skills
• Excellent written and verbal communication skills
• Advanced computer skills and EMR experience required

Mansioni

• Oversee, train and supervise front desk and technical staff to ensure policy compliance and patient privacy
• Coordinate surgical procedures and eyeglass prescription audits
• Act as liaison between front and back office to maximize patient satisfaction and office efficiency
• Identify areas for improvement and develop action plans
• Oversee orientation, training, and career development for new hires
• Ensure safety, regulatory compliance, and cost controls
• Manage staff scheduling, time and attendance
• Coach team members for career development and performance
• Conduct disciplinary action meetings as needed
• Adjust training and staffing for smooth workflow
• Manage inventory of medical and office supplies
• Run reports, lead huddles, and monitor KPIs

Conoscenze

Leadership

Staff supervision

Communication

Training & development

Scheduling

EMR experience

Microsoft Word

Excel

SharePoint

Teamwork

Formazione

High School Diploma or GED

Associate’s or Undergraduate degree preferred

Strumenti

EMR systems

Microsoft Word

Excel

SharePoint

Descrizione del lavoro

We are seeking a career-minded Clinical Manager to lead our clinic in our Warwick, RI, location. As the Clinical Manager, you will assist in the daily direction of patient care and flow of your assigned clinical location. As the Clinical Manager, you will be responsible for the management of daily office operations to ensure consistency, flow, and achievement of individual and team goals, under the supervision and direction of the Associate Practice Director. You will interface daily with patients, physicians and office staff, while communicating and coordinating in a clear and professional manner. This is a working manager position where the Clinical Manager will assist in working up patients as an Ophthalmic Technician and will help check in patients as a Patient Service Representative as needed. Administrative time will also be available.

Responsibilities:

• Oversee, train and supervise all front desk and technical staff operations to ensure compliance with company policies and all healthcare ordinances, including patient privacy; coordinating surgical procedures as necessary Will also perform daily eyeglass prescription audits.
• Assist in the direction of physician and patient activities, acting as a liaison between the front and back office to ensure the highest level of patient satisfaction and overall efficiency of the office
• Seek out and identify areas of improvement regularly; research, plan, and develop action plans for immediate implementation
• Establish and oversee orientation, training, and GROW career development for all new hires
• Manage and enforce the safety and security of the workplace environment, along with the legal/regulatory compliance of the office operations
• Manage office and/or oversee staff scheduling, time, attendance, overtime and time off requests
• Lead, promote, and encourage a healthy and inclusive work environment through regular coaching, teamwork, and positive reinforcement
• Coach team members, providing constant support and areas for career development
• Evaluate individual performance levels through continuous performance management as directed by Human Resources
• Conduct disciplinary action meetings as appropriate
• Adjust training, processes, or staffing as needed to ensure a smooth workflow
• Manage office inventory of medical and office supplies to ensure cost and inventory controls are in place
• Run reports, lead huddles, and ensure that KPIs are met or exceeded

Requirements

• High School Diploma or GED required. Associate’s or Undergraduate degree preferred
• Minimum 1-2 years’ experience working in the ophthalmology field
• Strong organization and leadership/management skills, along with excellent written and verbal communication skills
• Ability to work in Microsoft Word, Excel, and SharePoint
• Solid attention to detail and ability to work well under pressure individually and as part of a team
• Open availability to work, including early mornings, late evenings, and weekends when needed
• Advanced computer skills and EMR experience required
• Positive attitude and stellar attendance history
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Travel to other locations may be required based on business need or for in-person meetings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our full-time employment package offers:

• Medical, dental, and vision insurance begins first day of the month following date of hire
• FSA or HSA
• Paid long-term disability (LTD)
• Paid LIFE and AD&D insurance
• Paid Time Off (PTO) and holidays
• 401k Plan
• Career growth and leadership development
• $50,000 to $55,000 annually

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.