Clinical Manager

Eye Health America; Ellenton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Wellness Program

Paid Vacation & Holidays

Uniform Allowance

Training Opportunities

Job summary

Eye Associates, part of Eye Health America, seeks a Clinical Manager to lead a busy ophthalmology clinic, supervise staff, and ensure top patient care. You will coordinate scheduling and workflow while collaborating with clinicians to optimize outcomes.

Ideal candidates have prior management experience, strong customer service, and a track record of complying with OSHA/CLIA requirements. This is a fulltime on-site role with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.

Responsibilities

• Supervise clinical department staff and manage daily operations.
• Ensure high-quality patient care per standards.
• Coordinate with clinicians and front desk for smooth workflow.
• Oversee OSHA policies and CLIA permits and annual renewals.
• Manage scheduling, time-off requests, and staffing.

Skills

Healthcare experience

Staff leadership

Customer service

Education

High school diploma or equivalent

Job description

Description

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference. The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities

• Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Be able to step in and assist where needed in clinic and front desk.
• Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Order all back-office supplies.
• Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedule to reduce.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities

Requirements

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.