Ophthalmology Clinical Manager: Lead Care & Operations

Eye Health America LLC; Ellenton (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Uniform Allowance

Job summary

The Eye Associates in Florida is seeking a Clinical Manager to lead a busy ophthalmology clinic, supervise staff, ensure quality patient care, and coordinate with physicians.

This role emphasizes OSHA/CLIA compliance, workflow optimization, equipment maintenance, and front desk support, with opportunities to mentor the team and improve patient experiences.

Qualifications

• High school diploma or equivalent is required.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.

Responsibilities

• Communicate effectively with patients in a professional and courteous manner; act as a role model to staff.
• Ensure delivery of high-quality patient care in accordance with standards and guidelines.
• Step in to assist in clinic and front desk when needed.
• Answer patient questions and handle inquiries and complaints.
• Maintain clinic equipment; ensure proper functioning and request repairs as needed.
• Maintain smooth patient flow to physicians and coordinate with doctors on schedule.
• Order back-office supplies.
• Maintain OSHA policies and annual renewals, including Bio Hazard and CLIA permits.
• Monitor calibration logs and train staff on calibration procedures.
• Review invoices for back-office supplies and submit for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and manage Time-off Calendar.
• Review overtime hours and adjust schedules to optimize staffing.
• Provide support to ophthalmic technicians with triage and calls.
• Mentor Clinical Leads and Front Staff to ensure protocol adherence.

Education

High school diploma or equivalent

Job description

Description

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities:

• Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Be able to step in and assist where needed in clinic and front desk.
• Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Order all back-office supplies.
• Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedule to reduce.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits:

As a team member at The Eye Associates, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities

Requirements

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.