CLINICAL MANAGER

Evinsenior; City of Pewaukee (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Evinsenior in Wisconsin is seeking a Clinical Manager to lead our Assisted Living and Memory Care programs. You will oversee care services, ensure high-quality resident care, and align operations with DHS 83/89 regulations under the direction of the Executive Director.

You will supervise care staff, coordinate service plans, and implement staff training and quality improvement initiatives. Excellent communication and customer service are essential for success in this role.

Qualifications

• Graduate of an accredited nursing program with current RN licensure (Board certification as applicable).
• Minimum of 3 years’ supervisory experience in hospital, nursing care community or related healthcare setting.
• Strong leadership and supervisory abilities with a focus on staff development and performance improvement.

Responsibilities

• Provide medical assessments of new admissions and ongoing resident evaluations.
• Monitor medication administration and maintain MARs, care plans and resident documentation.
• Coordinate service plans, communicate with physicians/pharmacy regarding orders and med issues; manage hospital re-admissions.
• Provide supervision and coaching of care staff; develop and deliver in-service training on health conditions and DHS 83/89 compliance.
• Lead quality improvement activities focusing on wellness, med management, risk management, safety, and survey readiness.
• Ensure compliance with DHS 83/89 policies and internal procedures; develop new policies as needed.
• Maintain communication with Executive Director on critical issues and stay informed on state regulations.

Skills

RN licensure

Supervisory experience

Leadership

Communication skills

Customer service

Education

BSN or RN degree

Job description

SUMMARY

The Clinical Manager provides leadership and oversight of our Assisted Living and Memory Care programs. Under the direction of the Executive Director, this position ensures the highest degree of quality care by planning, organizing and directing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

ESSENTIAL RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provides medical assessments of each new admission as well as ongoing resident evaluations.
• Monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation.
• Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paperwork for a re-admission to the community after hospitalization or rehab.
• Provides regular support to resident care needs and care-related follow-up as appropriate.
• Provides supervision, performance management, staffing and coordination of care staff as it relates to care services and programming. Develops, coordinates and provides in-service training for staff on health conditions common to care services to include ADLs, med management, safety and regulatory compliance per DHS 83 and 89.
• Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
• Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures. Develops new policies and/or procedures as necessary.
• Maintains on-going communication with the Executive Director on all critical issues.
• Maintains knowledge of State Regulations and updates for DHS 83 and 89.
• Available for on-call duties on an as-needed basis.

SUPERVISORY RESPONSIBILITIES

This position does have direct supervisory responsibilities for all care-related staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Graduate of an accredited school of Nursing; current RN licensure is required.
• Must have a minimum of 3 years of experience as a supervisor in a hospital, nursing care community or other related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Must have a strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
• Excellent customer service skills, with a courteous and helpful demeanor.
• Well developed problem-solving skills and ability to develop conceptual alternatives.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.

LANGUAGE SKILLS

Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic math skills required.

REASONING ABILITY

Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.

CERTIFICATES, LICENSES, REGISTRATIONS

Current, valid state certification as a licensed RN or BSN.

OTHER SKILLS AND ABILITIES

• Productive/organized – ability to prioritize and multi-task
• Strong Customer Service skills – working with staff, families and residents
• Experience in navigating/managing the healthcare continuum: acute care, rehab, skilled nursing, Medicare, Family Care functions, specialty services.
• Management experience – the ability to help support staff development, monitoring, training, performance improvement, accountability, etc.
• Excellent communication skills – verbal and written.
• Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF programs as necessary.
• Problem solving skills and ability to follow through.
• Flexible scheduling – to accommodate training and scheduled on-call for emergent needs of residents.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, walk, and climb stairs and use his/her hands. The employee must occasionally lift and/or carry up to 80 lbs. Must be able to push, stoop, walk, bend and stand. The specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate