CLINICAL LIAISON DFW

Medix Infusion; Town of Texas (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

Paid Time Off

401(k) savings plan and company match

Job summary

Medix Infusion, located in Wisconsin, seeks a Clinical Liaison to coordinate patient care transitions and drive business growth through strong relationships with healthcare facilities.

The ideal candidate will be a Licensed LVN/RN with a minimum of 2 years of experience and possess robust customer service skills. The role entails overseeing existing accounts, developing new referral sources, and providing patient education.

Benefits include health insurance, paid time off, and a 401(k) savings plan.

Qualifications

• At least 2 years of experience as a Licensed LVN/RN.
• Preferred background in customer relations within Sales and Marketing.

Responsibilities

• Provide patient education teaching sessions.
• Coordinate patient care transitions with healthcare facilities.
• Build relationships with referral sources.

Skills

Customer service skills

Effective communication skills

Analytical reasoning

Relationship building

Education

Licensed LVN/RN

Tools

Microsoft Office

Job description

Medix Infusion provides personalized home and in suite infusion therapy services for patients with chronic or acute conditions. Our expert team is dedicated to making each patient’s journey as easy as possible. We provide medical infusion therapies, including anti-infectives, biologics, IVIG, and other injectable and infusion treatments.

Our Mission: To connect chronically ill and high-acuity patients with infusion therapy by providing convenient, compassionate care within rural, suburban, and other under-served communities.

The Clinical Liaison will work closely with physicians, health care facilities, and case management professionals, to coordinate patient care transition from a hospital or healthcare facility. In addition to providing excellent care and education to the patients, they will also be responsible for overseeing existing accounts and fostering new referral opportunities.

The Clinical Liaison's duties include:

• Provide patient education teaching sessions.
• Proactively initiate discharge planning with case management to ensure seamless transition home.
• Actively communicate, educate, and plan with referring facilities.
• Partner with Regional Sales Manager to execute account business growth plan, discuss opportunities, assess progress, and provide feedback.
• Develop relationships and call on referral sources in person with appropriate hospital protocol.
• Seek out new referral sources on a daily/weekly basis.
• Meet/Exceed monthly goals set forth by Regional Manager.
• Conduct assessment of patients selected by the hospital for home infusion care.
• Complete and maintain all required reports.
• Help collect any necessary documentation needed in the field.

What you will need to be considered for this role:

• Licensed (LVN/RN) with at least 2 years of experience.
• Prior experience with customer relations within Sales and Marketing is preferred.

What will set you apart?

• An action-oriented individual with the ability to identify opportunity, adapt to change; work independently; and prioritize tasks/responsibilities.
• Proven success in the completion of assignments.
• Strong customer service skills and service recovery skills.
• Interpersonal skills, including the ability to form constructive and effective relationships with clients and customers.
• Attentive and active listening skills.
• Effective verbal, written, and presentation skills with the ability to adjust accordingly for various audiences.
• Analytical/methodical reasoning ability to objectively outline both the pros and cons of the situation and strategically conclude an appropriate course of action.
• Strategic problem solving with the ability to adapt to change and/or uncertainty.
• Intellectual ability to handle concepts and complexity comfortably.
• Knowledge of regulatory standards, compliance requirements, and hospital policies and procedures.
• Working knowledge of computer systems and software such as Microsoft Office, graphics, databases, etc.
• Demonstrated ability to manage territory and accounts.

REASONS TO WORK AT MEDIX INFUSION

• Excellent Culture as ranked by our own employees (NPS Score).
• We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated.
• We Do the Right Thing…
• Team Matters – We Always Assume Positive Intent.
• Health Insurance (Company pays approx. 70% of medical coverage chosen).
• Dental/Vision Insurance (voluntary).
• Paid Time Off – tiered plan based on tenure starting at 120 hours annually.
• Paid holidays – 7 days per year.
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available).
• Disability income protection plan (optional).
• 401(k) savings plan and company match.