Clinical Liaison, Cell Therapy & Transplant

CareDx, Inc.; United States; Remote; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health and welfare benefits

Gym reimbursement program

Living Donor Employee Recovery Policy

Job summary

CareDx, Inc. is seeking a Clinical Liaison for Cell Therapy and Transplant to support Bone Marrow programs and hematology/oncology clinics across the United States. You will educate, onboard, and coordinate testing workflows, while collaborating with cross-functional teams to ensure timely orders, samples, results, and patient care.

Strong clinical background and BI tool proficiency are essential. The role emphasizes field engagement, process improvement, and compliance with HIPAA/CLIA, with a

Qualifications

• Bachelor’s degree required with 5+ years’ experience, or equivalent combination.
• RN preferred.
• 2+ years in Bone Marrow/ Hematopoietic Cell Transplantation, Cellular Therapy or related clinical setting.
• Certification such as BMTCN®, TCTCNTM or OCN® preferred.
• Experience with healthcare professionals in hospitals, transplant centers, or diagnostics.
• Proficient with Excel, Salesforce, or BI tools.
• Willingness to travel 25–30% of time.

Responsibilities

• Serve as clinical and operational partner to Bone Marrow programs and transplant centers.
• Educate onboarding and support integration of Cell Therapy testing into workflows.
• Coordinate orders, samples, results and issue resolution.
• Monitor usage and identify opportunities for adoption and education.
• Collaborate with Sales, Lab Ops, Reimbursement, and CX teams on process accuracy.
• Maintain CareDx systems with customer and test information.
• Drive process improvements to enhance workflows and patient care.
• Conduct field visits for clinical education and relationship development.
• Ensure HIPAA, CLIA and policy compliance; support initiatives.

Skills

Relationship-building

Analytical thinking

Problem-solving

Communication skills

Organization

Cross-functional collaboration

Ethical standards

Education

Bachelor’s degree or equivalent

RN preferred

Tools

Excel

Salesforce

Job description

Clinical Liaison, Cell Therapy & Transplant

United States

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

Reporting to a Customer Experience Manager, the Clinical Liaison at CareDx serves as a trusted clinical partner to Bone Marrow programs, Cellular Therapy programs and Hematology/Oncology clinics transplant centers, supporting healthcare professionals and patients throughout their experience with CareDx. You will collaborate with medical professionals at leading clinics to streamline workflows, support an efficient ordering process, and help ensure long-term customer success.

As an integral member of the commercial team, you will provide day-to-day clinical and operational support to healthcare providers, including physicians, nurses, and clinical laboratory personnel, as well as patients, caregivers, and CareDx cross-functional partners. You will leverage your knowledge of healthcare, medical diagnostic processes, and transplant workflows to proactively identify needs, solve problems, and build customer trust and confidence in CareDx.

Successful candidates will be highly organized, analytical self-staters who demonstrate integrity, a positive attitude, and enthusiasm for advancing patient care across Cellular Therapy and Transplantation.

Responsibilities

• Serve as a trusted clinical and operational partner to Cellular Therapy and Transplantation (CTT) centers, supporting the adoption and utilization of CareDx Cell Therapy testing.
• Build and maintain strong relationships with BMT Coordinator, nurses, laboratory personnel, and other key stakeholders, providing education, onboarding, and ongoing support to integrate Cell Therapy testing into clinical workflows.
• Support testing and patient logistics, including order coordination, sample collection, results reporting, and resolution of issues that may delay testing.
• Monitor ordering patterns and account activity to identify opportunities for increased adoption, education, workflow optimization, and additional customer support.
• Collaborate with Sales, Laboratory Operations, Reimbursement, Customer Experience, and other cross-functional teams to ensure accurate and timely order, sample, result, and claim processing.
• Support effective utilization of CareDx digital tools and maintain accurate customer, account, and test information within CareDx systems.
• Identify and implement process improvements that streamline testing workflows and enhance the healthcare provider and patient experience.
• Conduct field visits within the assigned geography to provide clinical education, workflow support, business reviews, product updates, and relationship development.
• Maintain compliance with applicable CareDx policies, SOPs, and regulatory requirements, including HIPAA and CLIA, and support additional projects and initiatives assigned.

Qualifications

• Bachelor’s degree required with 5+ years’ experience, or equivalent combination of education and relevant professional experience.
• Registered Nurse (RN) preferred.
• 2+ years of experience in Bone Marrow/Hematopoietic Cell Transplantation (BMT/HCT), Cellular Therapy and Transplantation (CTT), oncology, or a related clinical setting preferred.
• Specialty certification preferred, such as BMTCN® (Blood & Marrow Transplant Certified Nurse), TCTCNTM (Transplantation and Cellular Therapy Certified Nurse), or OCN® (Oncology Certified Nurse).
• Experience working with healthcare professionals and clinical teams in hospitals, transplant centers, physician practices, life sciences, or diagnostics.
• Proficiency with Excel, Salesforce, and/or other reporting and business intelligence tools.
• Ability to travel 25-30% within the assigned geography.

Knowledge, Skills & Abilities

• Strong customer engagement and relationship-building skills with the ability to establish trust with healthcare professionals and clinical teams.
• Strong analytical and critical-thinking skills with the ability to interpret data, identify trends, and translate insights into actionable account strategies.
• Excellent problem-solving skills with the ability to identify needs, resolve issues, and improve clinical and operational workflows.
• Excellent verbal and written communication skills with the ability to provide effective clinical education and clearly communicate complex information.
• Highly organized, detail-oriented, and self-motivated with the ability to manage multiple priorities independently.
• Collaborative and adaptable, with the ability to work effectively across cross-functional teams and influence without direct authority.
• High level of integrity, accountability, and commitment to ethical standards.

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer‑vets/disabled, and participates in the E‑Verify program.

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$88,000 - $110,000 USD