Clinical Liaison

Ottobock; Jonesboro (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match up to 3.5%

Paid time off

Company-paid life insurance policy

Paid parental leave

Health savings accounts with employer"

Flexible spending account options

Company holidays

Floating holidays

Disability insurance

Job summary

Ottobock Patient Care is seeking a Clinical Liaison for the Jonesboro/Longview area to drive regional sales and market development. You will build lasting referral relationships with healthcare facilities, educate patients and families on care processes, and travel locally to support physicians and clinics.

You will coordinate with marketing and intake teams, host in-services, and stay current on market needs while adhering to HIPAA standards.

Qualifications

• Excellent communication and interpersonal abilities.
• Proven ability to think critically and solve problems.
• Experience in medical sales or medical case management.
• Ability to manage customer relationships and pipelines.
• Familiarity with sales techniques and referral networks.
• Understanding of medical terminology preferred.
• Knowledge of Medicare/Medicaid preferred.

Responsibilities

• Grow the location's market and relationships with healthcare facilities.
• Increase patient referrals by identifying new sources and maintaining referrals.
• Schedule and host in-services and facility tours.
• Travel locally to visit healthcare facilities and support physicians.
• Coordinate with intake and marketing teams for market initiatives.
• Ensure HIPAA compliance in handling patient information.
• Represent Ottobock at trade shows and CE opportunities.
• Follow up on new referrals and leads and educate patients.

Skills

Communication skills

Sales techniques

Time management

Critical thinking

Organizational skills

Customer relationships

Medical terminology

Medicare/Medicaid knowledge

Self-motivation

MS Office

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Databases

MS Office

Job description

Business Unit: Otto Bock Patient Care, LLC

Location: Jonesboro, AR, US, 72401

Contract Type: regular

Scope of employment: full-time

Contact Information:

Job ID: 8704

Summary Statement

At Ottobock.care, we believe in giving our practitioners the freedom of choice to provide the best care possible for their patients and with access to the latest technologies and techniques, you'll have the tools and resources you need to deliver truly personalized and innovative solutions.Our clinics blend expert healthcare with a human touch to provide personalized solutions that help patients regain and maintain their freedom of movement.Ottobock Patient Care is dedicated to its vision of prosthetic and orthotic excellence through the integration of research, education, leading treatment, and outstanding patient experience.

We have an exciting opportunity for aClinical Liaison in the Jonesboro/Longview, AR area.

The Clinical Liaison is a Market Development role to help drive sales and marketing efforts for a specific region. This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for our patient care facilities. The role includes working closely with patients and their families to educate and inform them of the process of care needed. (local travel will be required - must have valid driver's license)

Duties & Responsibilities

• Responsible for assisting in the growth of the location’s market.
• Develop, solidify, and augment relationships with healthcare facilities.
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
• Schedule and host in-services and facility tours.
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carries out and assists with administrative market development duties created by the management team.
• Collaborate with the marketing team to create content for the market.
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
• Coordinate the follow up of new referrals and leads.
• Facilitate application of a protective device upon request by physician as well as educate the patient andproviders on its use andcare.
• Assist Intake Coordinators, as necessary.
• Strictly adhere to all HIPPA standards regarding patient information.
• Regular time spent traveling in car to visit healthcare facilities.
• Perform other duties and special projects as assigned.

Qualifications

• Thorough understanding of MS Office anddatabases.
• Outstanding communication and interpersonal skills.
• Proven ability of critical thinking and problem-solving.
• Excellent organizational and time management skills, prioritizing and managing multiple tasks to completion.
• Familiarity with different sales techniques and pipeline management.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Self-motivated and able to work without continual supervision.
• Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education.
• Experience with medical sales or medical case management.
• Proven track record of successfully managing customer relationships.
• Understanding of medical terminology preferred.
• Knowledge of Medicare, Medicaid preferred.
• Must have valid drivers license.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.