Administrative Manager (Wyoming, MI)

Ottobock; Wyoming (MI); Sur place; USD 55 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Health savings accounts with employer

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

Disability coverage (short & long-term

401k match

Paid parental leave

Résumé du poste

Ottobock is seeking an Administrative Manager to join our Patient Care team in Wyoming, MI. The role supports the coordination of clinical and administrative staff, ensures compliant operations, and partners with HR and billing to drive efficient patient services.

You will oversee scheduling, procurement, and employee development while maintaining accurate patient and billing data in our systems. A strong background in healthcare ops and people leadership is essential.

Qualifications

• Two years of staff supervision or personnel management experience.
• Experience in business operations including HR, finance, and office admin.
• Strong knowledge of budgeting and financial reporting.
• Familiarity with healthcare laws, regulations, and compliance.

Responsabilités

• Coordinate administrative staff and direct daily operations.
• Support business and strategic planning activities.
• Oversee facility operations, procurement, and IT/clinic equipment inventory.
• Collaborate with HR on employee updates, onboarding, training, and offboarding.
• Manage patient cases in the WIP, ensuring timely progression and issue resolution.
• Secure insurance authorizations and verify patient billing information.

Connaissances

Leadership

Staff supervision

Communication

Time management

Analytical thinking

Organization

Problem solving

Formation

Associate degree or equivalent

Bachelor's degree preferred

Outils

Microsoft Office Suite

Database management systems

EMR/electronic medical record systems

Description du poste

Select how often (in days) to receive an alert:

Business Unit: Otto Bock Patient Care, LLC

Location: Wyoming, MI, US, 49519

Contract Type: regular

Scope of employment: full-time

Contact Information:

Job ID: 8701

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients.In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.

We are looking for a dedicated Administrative Manager to join our team in Wyoming, MI location in the Grand Rapids metropolitan area (and Battle Creek location 1x week).

Duties & Responsibilities

• Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
• Exercises discretion in the daily coordination of administrative staff.
• Provides input in business and strategic planning.
• Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
• Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
• Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints.
• Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
• May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Complies with Corporate Compliance and HIPAA requirements.
• Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
• Performs other duties and special projects as assigned.

Qualifications

• Ability to interact professionally and respectfully with clinical and non-clinical staff, patients, and caregivers
• Experience with business operations, including human resources, finance, and office administration
• Knowledge of fiscal planning, budgeting, and financial reporting
• Understanding of applicable healthcare laws, regulations, and compliance requirements
• Proven ability to lead teams and foster a collaborative, patient-focused work environment
• Minimum of two (2) years of staff supervision or personnel management experience, including employee coaching, scheduling, performance management, and team development
• Proficiency in Microsoft Office Suite and database management systems
• Strong communication, interpersonal, and relationship-building skills
• Excellent critical thinking, problem-solving, and decision-making abilities
• Demonstrated organizational, analytical, and time management skills with attention to detail
• Associate degree or equivalent combination of education and experience required; Bachelor's degree preferred
• Minimum of two (2) years of office management experience in a healthcare setting
• Minimum of three (3) years of experience using EMR/electronic medical record systems
• Valid, unrestricted driver's license required

Compensation Data

Annual starting salary: $55,000-$60,000 based on relevant experience

• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5 %
• Paid parental leave

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.