Clinical Liaison

Windsor Arbor View; Edinburg (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Major medical

Dental insurance

Vision insurance

Tuition assistance

401(k)

Telehealth

PTO & holidays

PayActiv access

Employee referrals

Storms of Life Fund

Job summary

Wellsential Health in the McAllen/Edinburg area seeks a Clinical Liaison to support referral development, hospital relationships, and admissions coordination for our skilled nursing facilities. You will travel up to 50%, build relationships with hospitals, case managers, and discharge planners, and help identify the best post-acute placements while ensuring HIPAA compliance.

Active RN, LVN, RRT, or RT licenses are preferred; strong clinical assessment, communication, and organization are

Qualifications

• Strong clinical assessment skills required.
• Experience working with hospital case managers, discharge planners, physicians, or referral sources is a plus.
• Ability to manage multiple referrals, accounts, and priorities.

Responsibilities

• Build and maintain strong relationships with hospitals, case managers, social workers, physicians, discharge planners, home health agencies, assisted living centers, and other referral partners
• Complete daily sales calls, hospital rounds, and account visits to identify referral opportunities and support census growth
• Conduct on-site referral screenings to assess patient care needs and determine appropriate post-acute placement
• Review clinical, financial, insurance, service availability, and bed availability information to help identify the most appropriate facility placement
• Respond timely to referral inquiries from hospitals and assigned accounts regarding potential admissions
• Coordinate admissions by communicating referral details with case managers, Central Admissions, facility admissions teams, Administrators, Directors of Nursing, and other appropriate team members
• Obtain accurate clinical documentation, discharge planning information, and reimbursement-related details needed to support admission decisions
• Assist patients and families with understanding post-acute care options within Wellsential Health facilities or ancillary service lines when applicable
• Complete required referral screening forms, daily reports, customer service follow-up documentation, and other assigned reporting
• Support service recovery by communicating concerns or complaints to appropriate facility, regional, and corporate teams
• Participate in territory planning, marketing visits, and market development efforts with facility, regional, and business development leadership
• Share feedback with leadership regarding referral trends, provider feedback, competitor activity, and market changes
• Maintain HIPAA confidentiality standards and stay informed on skilled nursing regulations, facility ratings, healthcare trends, payer changes, and referral source needs
• Participate in after-hours or weekend on-call responsibilities as assigned
• Assist with other duties or projects as assigned

Skills

Clinical assessment

Relationship-building

Communication

Organization

Travel

Education

RN/LVN/RRT/RT license

Job description

Job Details

Job DetailsJob Location: Edinburg, TX 78539Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Up to 50% Job Shift: 8am - 5pmJob Category: NurseClinical Liaison | McAllen/Edinburg Area | Job Type: Full-Time | Field-Based

Are you a licensed RN, LVN, RRT, or RT with strong clinical assessment skills and a passion for helping patients transition smoothly into post-acute care? If so, we would love to speak with you.

Wellsential Health is currently seeking a Clinical Liaison to support referral development, hospital relationships, and admissions coordination for our McAllen/Edinburg-area skilled nursing facilities.

As a purpose-driven nonprofit healthcare organization, Wellsential Health is committed to making wellness accessible for all Texans. Through skilled nursing, therapy and rehabilitation, and specialized memory care, we help residents live with dignity, comfort, and purpose.

As a nonprofit, we reinvest in our people, residents, and communities - not shareholders. That means better support, opportunities for growth, and a workplace where team members can build a meaningful career in healthcare.

What You’ll Do

• Build and maintain strong relationships with hospitals, case managers, social workers, physicians, discharge planners, home health agencies, assisted living centers, and other referral partners
• Complete daily sales calls, hospital rounds, and account visits to identify referral opportunities and support census growth
• Conduct on-site referral screenings to assess patient care needs and determine appropriate post-acute placement
• Review clinical, financial, insurance, service availability, and bed availability information to help identify the most appropriate facility placement
• Respond timely to referral inquiries from hospitals and assigned accounts regarding potential admissions
• Coordinate admissions by communicating referral details with case managers, Central Admissions, facility admissions teams, Administrators, Directors of Nursing, and other appropriate team members
• Obtain accurate clinical documentation, discharge planning information, and reimbursement-related details needed to support admission decisions
• Assist patients and families with understanding post-acute care options within Wellsential Health facilities or ancillary service lines when applicable
• Complete required referral screening forms, daily reports, customer service follow-up documentation, and other assigned reporting
• Support service recovery by communicating concerns or complaints to appropriate facility, regional, and corporate teams
• Participate in territory planning, marketing visits, and market development efforts with facility, regional, and business development leadership
• Share feedback with leadership regarding referral trends, provider feedback, competitor activity, and market changes
• Maintain HIPAA confidentiality standards and stay informed on skilled nursing regulations, facility ratings, healthcare trends, payer changes, and referral source needs
• Participate in after-hours or weekend on-call responsibilities as assigned
• Assist with other duties or projects as assigned

What We’re Looking For

• Active RN, LVN, RRT, or RT license/credential preferred
• Strong clinical assessment skills required
• Prior hospital, ICU, LTACH, skilled nursing, rehab, or post-acute care experience preferred
• Experience working with hospital case managers, discharge planners, physicians, or referral sources is a plus
• Strong communication, relationship-building, and follow-up skills
• Ability to assess patient needs and help identify appropriate post-acute placement
• Strong organization skills and ability to manage multiple referrals, accounts, and priorities
• Comfortable working independently in the field and traveling between assigned accounts
• Ability to maintain professionalism when communicating with patients, families, referral sources, and internal teams
• Must be familiar with or willing to learn skilled nursing regulations, facility services, payer requirements, and admission guidelines
• Must be eligible to work in the United States

Why Work for Wellsential Health?

• Competitive pay
• Major medical, dental, and vision insurance
• Supplemental insurance options including critical illness, hospital, accident, short-term disability, and life insurance
• Employee Assistance Program
• Tuition Assistance Program
• PayActiv Paycard - access your paycheck up to 2 days faster, plus pay advance options
• Empower 401(k)
• Holiday, Paid Time Off, and Bereavement benefits
• Telehealth services with $0 copay
• Shoes for Crews reimbursement
• Employee Referral Program
• Employee engagement activities
• Storms of Life Fund for financial emergencies
• Working Advantage discount marketplace

Qualifications

• Active RN, LVN, RRT, or RT license/credential preferred
• Strong clinical assessment skills required
• Prior hospital, ICU, LTACH, skilled nursing, rehab, or post-acute care experience preferred
• Experience working with hospital case managers, discharge planners, physicians, or referral sources is a plus
• Strong communication, relationship-building, and follow-up skills
• Ability to assess patient needs and help identify appropriate post-acute placement
• Strong organization skills and ability to manage multiple referrals, accounts, and priorities
• Comfortable working independently in the field and traveling between assigned accounts
• Ability to maintain professionalism when communicating with patients, families, referral sources, and internal teams
• Must be familiar with or willing to learn skilled nursing regulations, facility services, payer requirements, and admission guidelines
• Must be eligible to work in the United States