Clinical Liaison

Genesis; Easton (Northampton County); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Variable compensation plans

Tuition, Travel, and Wireless Discount

Employee Assistance Program

Employee Foundation

Health, Dental, Vision, Life Insurance

401K, PTO

On-Demand Pay

Free 24/7 virtual health care

Job summary

Genesis is seeking a Post-Acute Services Director in the United States to drive growth of nursing centers by optimizing patient referrals and hospital partnerships. You will oversee patient transitions, discharge processes, and clinical programming strategies that integrate to sustain market presence and center performance.

Key focus areas include building hospital referral networks, documenting handoffs via CRM, and achieving steady admissions growth while coordinating with cross-functional

Qualifications

• Lead patient referrals process from review to admission with smooth handoffs.
• Build relationships with hospital referral sources; target 5–10 new contacts monthly.
• Communicate nursing center strengths; align services with hospital needs to drive referrals.
• Maintain 60%+ conversion for eligible referrals; improve rates quarterly.
• Develop market strategy; meet admissions goals with at least 5% growth per period.

Responsibilities

• Lead patient referral process from review to admission; ensure smooth clinical handoffs.
• Establish and nurture hospital referral source relationships with monthly contact targets.
• Articulate clinical strengths of centers to align with hospital needs and drive referrals.
• Achieve 60%+ conversion for appropriate referrals; drive improvement within 90–120 days.
• Create market strategy for centers and drive admissions growth per reporting period.

Skills

Leadership

Relationship building

Communication

Education

RN/LPN licensure (not required in some states)

Job description

Overview

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

The Post-Acute Services Director drives the growth and success of assigned nursing centers by cultivating and leveraging relationships to generate high-quality patient referrals. This position manages complex patient transitions, oversees discharge processes, and establishes relationships within both hospital and non-hospital systems. The Director plays a key role in enhancing efficiency and effectiveness of patient referrals, ensuring smooth transitions, and fostering long-term relationships that support the nursing center’s growth objectives. The Director is also responsible for overseeing the implementation of sales and clinical programming strategies that integrate vertically to sustain and expand the center's market presence.

Position Highlights

• Lead the patient referral process from review through to acceptance, ensuring that the center is prepared to admit patients smoothly. Utilize the CRM system to ensure proper documentation and smooth clinical handoffs that improve patient outcomes and financial performance.
• Establish strong relationships with hospital referral sources and key decision-makers, developing 5-10 new contacts per month within the hospital systems and various departments. Cultivate these relationships to build brand loyalty and awareness around the center’s clinical excellence.
• Understand and effectively communicate the clinical strengths and competencies of the assigned nursing centers, positioning them as a solution to the referral needs of local hospitals. Align the nursing center’s offerings with the needs of hospital systems to drive consistent referral flow.
• Demonstrate a conversion ratio of 60% or higher for clinically and financially appropriate referrals. Continuously drive quality referrals that lead to conversions, with a focus on achieving upward trends in conversion rates within 90-120 days of hire and during each reporting period thereafter.
• Develop and sustain a market strategy plan for assigned nursing centers, incorporating data analytics to drive key strategic initiatives. Meet and exceed targeted admissions and sales goals, ensuring at least a 5% increase in patient admissions each reporting period.

Qualifications

• RN or LPN licensure preferred, but not required, except where mandated in the state in which employment occurs.
• Valid driver’s license.
• Five to seven years of recent clinical experience.

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
• On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned

We Also Offer Several Voluntary Insurances Such As

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range

USD $85,000.00 - USD $95,000.00 /Yr.