Clinical Liaison

PowerBack Rehabilitation; Moses Lake (WA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Variable pay

Tuition discounts

EAP

401K plan

Paid Time Off

Vision.Health Insurance

On‑demand pay

Pet insurance

Life insurance

Short-term disability

Job summary

Genesis Administrative Services LLC is a leading provider in long-term care solutions, seeking a Post-Acute Services Director to grow patient referrals and oversee transitions. You will manage complex discharge processes, build hospital relationships, and implement sales and clinical programming strategies that align with center growth goals.

The role emphasizes improving efficiency of referrals, ensuring smooth handoffs, and driving ongoing growth across nursing centers through targeted

Qualifications

• RN or LPN licensure preferred but not required where state mandates.
• Five to seven years of recent clinical experience.

Responsibilities

• Lead patient referral process from review to admission.
• Cultivate hospital referral sources and decision-makers.
• Communicate clinical strengths of centers to hospitals.
• Drive 60%+ conversion for eligible referrals.
• Develop market strategy with analytics to increase admissions by at least 5% per period.

Skills

Clinical leadership

Relationship building

CRM utilization

Referral management

Education

RN or LPN preferred

Job description

Overview

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

The Post-Acute Services Director drives the growth and success of assigned nursing centers by cultivating and leveraging relationships to generate high-quality patient referrals. This position manages complex patient transitions, oversees discharge processes, and establishes relationships within both hospital and non-hospital systems. The Director plays a key role in enhancing efficiency and effectiveness of patient referrals, ensuring smooth transitions, and fostering long-term relationships that support the nursing centers' growth objectives. The Director is also responsible for overseeing the implementation of sales and clinical programming strategies that integrate vertically to sustain and expand the center's market presence.

Position Highlights

• Lead the patient referral process from review through to acceptance, ensuring that the center is prepared to admit patients smoothly. Utilize the CRM system to ensure proper documentation and smooth clinical handoffs that improve patient outcomes and financial performance.
• Establish strong relationships with hospital referral sources and key decision-makers, developing 5-10 new contacts per month within the hospital systems and various departments. Cultivate these relationships to build brand loyalty and awareness around the center’s clinical excellence.
• Understand and effectively communicate the clinical strengths and competencies of the assigned nursing centers, positioning them as a solution to the referral needs of local hospitals. Align the nursing center’s offerings with the needs of hospital systems to drive consistent referral flow.
• Demonstrate a conversion ratio of 60% or higher for clinically and financially appropriate referrals. Continuously drive quality referrals that lead to conversions, with a focus on achieving upward trends in conversion rates within 90-120 days of hire and during each reporting period thereafter.
• Develop and sustain a market strategy plan for assigned nursing centers, incorporating data analytics to drive key strategic initiatives. Meet and exceed targeted admissions and sales goals, ensuring at least a 5% increase in patient admissions each reporting period.

Qualifications

• RN or LPN licensure preferred, but not required, except where mandated in the state in which employment occurs.
• Valid driver's license.
• Five to seven years of recent clinical experience.

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Free 24/7virtual health careprovided by licensed doctorsforall Anthemmedically-enrolled employees and theirimmediate family members
• On-Demand Pay Program that allows for instant access to a portion of the money you've already earned
• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

We also offer several voluntary insurances such as:

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range

USD $75,000.00 - USD $90,000.00 /Yr.