Clinical Lead - Westgate

Harbor Health; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX is seeking a Clinical Lead to guide our Medical Assistant team and ensure smooth clinic operations while delivering member-centered care.

The ideal candidate will have CMA certification, 4+ years in primary care with at least 1 year in a leadership role, CPR, and strong communication and teamwork skills. Generous benefits and growth opportunities accompany this role.

Qualifications

• High School degree or equivalent is required.
• CMA certification or ability to renew/apply is required.
• Minimum 4 years in primary care, with at least 1 year in a lead/supervisory role.
• Current CPR certification is required.

Responsibilities

• Provide day-to-day leadership, guidance, and mentorship to Medical Assistant staff.
• Serve as the primary point of contact for MA workflow questions and scheduling.
• Collaborate with clinical team to execute care tasks as ordered by providers.
• Monitor team performance and coach for quality and efficiency.
• Develop and enforce MA policies, procedures, and protocols.
• Deliver care per each member's care plan and assist with immunizations.
• Chart in EHR and audit MA charting practices as needed.
• Assist with minor procedures and supportive functions.
• Coordinate staff schedules and coverage across shifts.
• Act as liaison between MA staff and clinic management.

Skills

Leadership

Mentoring

Team leadership

EHR proficiency

Customer service

Communication

Conflict resolution

Problem solving

Bilingual English/Spanish

Education

High School Diploma or equivalent

Certified Medical Assistant (CMA)

CPR Certification

BLS Certification (Preferred)

Tools

Electronic Health Records (EHR)

Job description

Position Overview

Harbor Health is seeking a skilled Clinical Lead to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Position Duties & Responsibilities

• Provide day-to-day leadership, guidance, and mentorship to Medical Assistant staff, including onboarding and training of new team members
• Serve as the primary point of contact for MA-related workflow questions, escalations, and scheduling needs
• Collaborate with the clinical team and clinic leadership to execute care tasks as ordered by providers
• Monitor clinical team performance and workflows, providing feedback and coaching to support quality and efficiency
• Assist in developing, implementing, and enforcing clinic policies, procedures, and protocols for the MA team
• Deliver care in accordance with each member's individualized care plan
• Perform client intake, collect lab specimens, and administer immunizations
• Chart accurately in electronic medical records (EHR) and audit charting practices of MA team as needed
• Assist with minor procedures and other supportive functions for the clinical team
• Oversee completion of opening and closing tasks each day to ensure the clinic is prepared for daily operations
• Coordinate staff schedules and coverage to ensure adequate clinical support across shifts
• Support the care team to ensure members' needs are met and hand-offs are appropriately conducted
• Act as a liaison between MA staff and clinic management, escalating concerns and championing team needs
• Assist with inventory management, supply ordering, and equipment maintenance oversight

Desired Professional Skills & Experience

• High School Degree or equivalent
• Certified Medical Assistant (CMA) or ability to renew/apply for certification
• Minimum of 4 years of experience in primary care or similar clinical environment, including at least 1 year in a lead, charge, or supervisory capacity
• Current CPR Certification
• Demonstrated leadership ability, including experience training, mentoring, or supervising clinical staff
• Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
• Ability to read, write, and speak English
• Excellent customer service and support skills; ability to organize and prioritize workload, delegate tasks, and meet deadlines
• Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Consistent demonstration of positive, proactive customer service and ethical behavior
• Ability to work effectively as a team leader and member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships across all levels of the organization
• Strong conflict-resolution and problem-solving skills

Preferred

• Bilingual in English/Spanish
• BLS Certification
• Phlebotomy Certification
• Prior formal experience in a Lead, Charge, or Supervisor MA role

Physical Requirements

• Ability to work rotating shifts in a physically demanding, moderate-stress environment
• Exposure to blood, body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Light to moderate work with 50 lbs. maximum weight to lift and carry
• Ability to reach, bend, stoop, handle objects, talk and/or hear, and see

What We Offer

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity

Company Overview

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.