Clinical Lead

Family First Health; Spring Garden Township (York County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

3 Weeks of Accrued Paid Vacation per y

9 Days Accrued Paid Sick Leave

4 Personal Days per year

Health, Dental, & Vision Insurance

403(b) Retirement Plan

Tuition Reimbursement

Job summary

Family First Health is seeking a Clinical Lead at our George Street Medical location to oversee daily clinical operations and ensure high-quality patient care. The role includes vaccine/inventory management, chart audits, and EHR documentation, as well as overseeing medication administration and patient education.

You will work closely with the Practice Manager and Clinical Supervisor to maintain compliance, staff mentoring, and smooth patient flow in a busy ambulatory setting.

Qualifications

• Successful completion of a Medical Assistant program.
• Current CPR certification, Narcan training upon hire.
• English proficiency required; bilingual (English/Spanish) preferred.
• Knowledge of computer software applications (Microsoft Office) and medical terminology.
• Knowledge of grammar, spelling, and punctuation related to medical documentation.
• Excellent customer service skills.

Responsibilities

• Vaccine reconciliation and inventory management.
• Lab oversight and back-up coordination.
• Chart audits and competency testing.
• Document patient care in electronic health records accurately.
• Prepare and administer medications, injections, and immunizations per orders.
• Provide patient education and confirm understanding of treatment plans.
• Pre-visit chart prep and daily huddles with care teams.
• Manage patient flow and telephonic/inbox communications.
• Support scheduling, referrals, and prior authorizations.
• Maintain supplies and ensure exam rooms are stocked and ready.

Skills

Medical assistant program

CPR certification

Narcan training

English proficiency

Bilingual English/Spanish preferred

Customer service excellence

Detail-oriented

Independent and team work

Critical thinking

Medical terminology

Education

Medical Assistant program completion

Tools

Microsoft Office

Job description

Family First Health is seeking a Clinical Lead for a Full-Time position in our George Street Medical location.Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:providing quality, compassionate primary medical and dental care and social services to those who need it most;coordinating care and working with other providers to provide the full range of services our patients need;promoting and supporting healthy lifestyles;collaborating with others to improve access and break down the barriers of affordability, language and culture; andadvocating for our patients and the medically underserved.ESSENTIAL DUTIES AND RESPONSIBILITIESThe Clinical Lead works closely with the Practice Manager and/or Clinical Supervisor, assuming responsibility for:Vaccine reconciliation and inventoryVFC Coordinator or back-up coordinatorLab oversightClinical supply inventoryMedication countsPerforming chart audits and competency testingMonitoring medical equipment to ensure it is in good working condition and meets regulatory standards for routine preventive maintenanceThe Clinical Lead performs all duties required of a Medical Assistant Level I and Level II, successfully maintaining competency in all areas of clinical care.Accurately obtains and documents chief complaint for patient visit, all vital signs, medication requests, allergies, etc.Prepares exam room and patient for specific type of visitCollects specimens and uses appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab.Performs all orders/instructions as recorded and instructed by the provider/standing orderClearly and accurately documents all aspects of patient care in the electronic health recordAccurately prepares and administers medications, injections, and immunizations as per standing order and/or provider order. Demonstrates proper handling, storage, and record-keeping of vaccines.Provides patient educational materials and ensures patient understanding of illness and/or treatment plan as directed by the provider.Completes pre-visit chart prep for each patient daily as according to established guidelines. Participates in daily huddles with the provider and multidisciplinary care team.Efficiently manages daily patient flow to handle fluctuating patient volumes, demands, and delays.Prioritizes tasks and activities that are delegated by the provider and care team, including, but not limited to, inbox management in the electronic health recordCompletes referral needs for patients, including scheduling and arranging appointments and prior authorizationReviews labs, x-rays, test results, and clinical documents and follows up with provider on urgent resultsEffectively presents clinical information to the care teamMaintains proper medical supply inventory in all patient care areas. Ensures exam rooms are adequately stocked with unexpired medical supplies and have equipment in proper working conditionProperly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelinesPerforms all lab and office opening/closing procedures, including end-of-day cash drawer reconciliationMaintains required clinical competencies, clearances, and licensureGreets and registers patients collecting accurate demographic and insurance information and documenting accurately in the electronic health recordAssists patients with applying for the reduced fee program in accordance with established policies and proceduresAnswers telephones, routes callers, takes messages, and provides information to callersCollects patient payments at time of service and accurately processes payments. Researches and resolves billing and insurance-related questions for patientsSchedules appointments for patients in the electronic health recordMaintains a working knowledge of health insurances and payer typesAccurately processes and classifies documents in the electronic health recordPerforms all other duties as assignedCommon Expectations – Medical OperationsMaintains strict confidentiality of patient health records and complies with all HIPAA rules and regulationsComplies with all applicable safety regulationsLearns the impact of medical errors and methodology that will lead to a reduction in errorsComprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting PolicyReports patient complaints, concerns, and complimentsDelivers excellent customer serviceIdentifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution.Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection controlJuggles multiple competing tasks. Is proactive in follow-up and follow-throughCommunicates effectively and compassionately with individuals of various backgroundsUnder the direction of supervisor, takes ownership in office and clinical setting improvement effortsAttends and actively participates in site, departmental, and organizational meetingsTravels, as necessary, to other FFH locations to support the healthcare teams at other sitesPerforms other duties as assignedCommon Expectations – All Family First Health JobsMaintains the cleanliness of work areasMaintains professional growth and developmentFosters teamworkEstablishes and maintains effective working relationships with patients, employees, volunteers, and the publicSupports the mission, vision, and values of the organizationOperates with professionalism, integrity, and ethics to represent Family First Health in a positive lightComplies with all federal and state laws and regulatory expectationsParticipates in all-staff meetings and development, site meetings, and trainingsAdheres to all Family First Health policies, processes, and proceduresCompletes annual mandatory education and trainingPerforms other duties as assignedKNOWLEDGE/SKILLS/ABILITIESSuccessful completion of a Medical Assistant program.Current CPR certification, completion of Narcan training upon hire.English proficiency required; bilingual (English/Spanish) preferred.Knowledge of computer software applications (Microsoft Office Applications, others) and medical terminology.Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functionsKnowledge of basic arithmetic to make calculations, balance and reconcile figures necessary, and make changes accuratelyExcellent customer service skillsSkill in operating office equipmentAbility to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate argumentsAbility to set positive examples for team members through exceptional work performance including adherence to company policies and processes.Ability to work independently and within a multidisciplinary teamAbility to work in, and respond appropriately to a demanding environment including crisis situationsAbility to appropriately handle sensitive and confidential informationAbility to communicate well and in a caring and supportive manner with individuals of all backgrounds.Ability to work efficiently and accurately with strong attention to detailAbility to sort and file materials correctly by alphabetic or numeric systemsAbility to establish and maintain effective working relationships with patients, employees, volunteers, and the public Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasksAbility to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct.Ability to articulate and advocate Family First Health’s mission and values.Ability to maintain required clearances and licensure.PHYSICAL DEMANDSMental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Clinical Lead position such as:Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motionRequires correct vision and hearing to normal rangeOccasional bending, stooping, crouching, or kneelingFrequent standing and walkingFrequent turning and reachingFrequent use of common PPE/safety equipmentConstant exposure to disease, infection, virus, blood, and bodily fluidsOccasional to frequent travel between work sites with exposure to weather conditionsFrequent competing demands, frequent changes, delays, or unexpected eventsEmployee Benefits3 Weeks of Accrued Paid Vacation per year9 Days of Accrued Paid Sick Leave Time per year4 Personal Days per yearNo Late Evenings or Weekend HoursPaid Time Off on HolidaysHealth, Dental, & Vision Insurance PlansShort/Long Term Disability and Life Insurance403(b) Retirement PlanTuition Reimbursement OpportunitiesAttention to work-life balanceOpportunity for growth and advancementAnd More!