Clinical Laboratory Assistant- Phlebotomy Technician

Signature Healthcare, MA; Brockton (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plan

EAP

Tuition Reimbursement

PTO and Paid Holidays

Job summary

Signature Healthcare’s Brockton Hospital is seeking a Clinical Lab Assistant-Phlebotomy Technician in Brockton, MA to support blood collection and specimen processing within the hospital laboratory.

The ideal candidate will handle patient interactions professionally, maintain specimen integrity, and follow laboratory policies while delivering reliable results to clinicians and patients alike.

Qualifications

• Knowledge of medical terminology and strong customer service skills are important.
• Experience with patient registration is preferred but not required.
• Post-high school education in business or liberal arts is advantageous.

Responsibilities

• Collect blood samples according to policies in outpatient and inpatient settings.
• Register patients as required and ensure proper specimen handling.
• Order and document laboratory tests requested by providers.

Skills

Medical terminology

Customer service

Patient registration

Education

High School education or equivalent

Post high school education in business or liberal arts desirable

Tools

Meditech

Lattice

Job description

Signature Healthcare’s Brockton Hospital is hiring for a Clinical Lab Assistant-Phlebotomy Technician in Brockton, MA.

Our recently renovated Brockton Hospital is a modern healthcare facility with a focus on superior patient care and safety. Following extensive renovations, the hospital is equipped with an advanced infrastructure to meet the evolving healthcare needs of the community. Join our team at Brockton Hospital and be better and stronger than ever.

Clinical Lab Assistant-Phlebotomy Technician Roles And Responsibilities

• Collect blood samples according to laboratory policies and procedures in the outpatient and inpatient setting.
• Register patients as required
• Order appropriate laboratory testing as requested by providers
• Receive specimens individually or by batch into the LIS
• Batch specimens to secondary locations as required
• Process specimens for both in-house and reference laboratory testing according to testing requirements
• Ensure specimens are collected, stored and processed according to testing requirements
• Cancel and request new samples when integrity is compromised
• Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner
• Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process
• Perform add-on testing as requested ensuring appropriate specimen requirements are followed
• Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens
• Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately
• Clarify all unclear orders prior to collection or processing
• Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person
• Assist callers with questions or direct them to appropriate resource
• Fax patient results according to laboratory policy
• Provide excellent customer service to patients, physicians and other healthcare providers

• Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner
• Communicate issues or significant events to both management and incoming shifts
• Follow up on events with patients and/or healthcare providers and document appropriately
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commit to recognize and respect cultural diversity for all customers (internal and external).
• Communicate effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Perform other duties as assigned

Required Skills & Qualifications

At Signature Healthcare we offer an inclusive and welcoming culture for our employees to grow and flourish., so if you're interested in this opportunity but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Required

• High School Education or equivalent required.

Preferred

• Experience in medical terminology, customer service and patient registration. Post High School education in business or liberal arts desirable.
• Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.
• Software/Hardware: Meditech, Lattice

Working at Signature Healthcare

For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in Southeast Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to:

Benefits

• Medical, Dental, and Vision
• Life and Disability
• Retirement Savings Plan
• Employee Assistance Program (EAP)
• Voluntary Benefits (Accident, Home & Auto, Pet, etc.)
• Tuition Reimbursement
• PTO and Paid Holidays