Clinical Lab Assistant Phlebotomist - Client Services - Full Time

20 Elliot Hospital of the City of Manchester; Manchester (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Short-term and long-term disability

403(b) Retirement Savings Plan

Continuing Education Reimbursement

onsite gym access

Job summary

Elliot Health System in Manchester, NH seeks a Clinical Lab Assistant – Phlebotomist in Client Services to support patient care and ensure smooth lab operations. Responsibilities include specimen handling and administrative tasks to maintain timely processing.

The role requires phlebotomy skills, sharp attention to detail, and the ability to work a varied schedule, including weekends and holidays as part of rotating shifts.

Qualifications

• High School diploma or equivalent required.
• Phlebotomy course or phlebotomy experience preferred.
• ASCP certification preferred.

Responsibilities

• Client Services: maintain follow up work lists; troubleshoot and resolve issues; facilitate non routine courier pickups.
• Verify patient requisitions, ensure patient name/DOB, and document orders clearly.
• Receive and verify specimen IDs, prepare specimens for processing, and label accurately.
• Enter laboratory orders into EPIC and document all collections.

Skills

Phlebotomy

Customer service

EPIC data entry

Education

High School diploma or equivalent

Phlebotomy course

ASCP certification preferred

Tools

EPIC

Job description

Come work at the best place to give and receive care! Job Description: Clinical Lab Assistant – Phlebotomist in Client Services - Primary function administrative, secondary function clinical/lab. 40 Hours a week varied schedule 6AM-230PM, 8AM-430PM, 9AM-530PM and every 3rd weekend and rotating holidays All lab staff are required to work holidays and weekends on a rotating basis. *Schedules will vary day to day within the 3 listed above. Some days you will work early shift and some days will be a late shift. Must be available to work all 3 options.

About the Elliot Lab

The Elliot Hospital Laboratory is a full-service laboratory offering both Clinical and Anatomical Pathology testing. The Clinical Laboratory operates 24 hours/day,7 days/week offering both stat and routine testing. The Anatomical Pathology department operates Monday- Friday 7 am to 4 pm. We conveniently provide services to patients and the community with 5 walk-in labs located in Manchester, Bedford, Hooksett and Londonderry. We also service 60 nursing homes and assisted living facilities in the area.

About the Job

Elliot Health System strives to inspire wellness, heal our patients, and serve with compassion in every interaction. The Clinical Lab Assistant acts as the primary point of contact for patients, physicians, client, and other health care providers. They will perform a variety of customer service-related tasks as well as various non-technical functions in the laboratory which allows the timely flow of all specimens through the lab departments.

The Clinical Lab Assistant maintains the integrity of samples from collection to receipt to storage and performs specific departmental tasks as assigned by the department supervisor.

What You’ll Do

Client Services:

• Responsible for maintaining and reviewing follow up work lists.
• Responsible for troubleshooting, reviewing, and resolving issues.
• Responsible for facilitating non routine courier pickups.

Additional Tasks:

• Verify patient requisitions are complete and accurate ensuring patient name and date of birth is documented and orders are clearly marked off.
• Accurately perform computerized clerical duties, verify and/or place orders and complete documentation of all collections.
• Receive specimens into the laboratory verifying patient demographics and verifying specimen types.
• Prepare specimens for processing to include operating centrifuge, aliquot specimens and labeling specimens.
• Prepare specimens for transportation to the main laboratory when applicable.
• Performs final disposition of specimen to storage via standard tube tracking procedures.
• Answers incoming phone calls, provides patient testing results and/or test requirements as appropriate and refers technical questions to technical staff.
• Responsible for answering incoming calls on multiline phones. Must be familiar with the collection process for special tests i.e., glucose tolerance, urine, and other body fluid collections.
• Responsible for calling and documenting STAT and critical results.
• Responsible for entering laboratory orders into EPIC that have been received via fax or phone call.

Phlebotomy:

• Perform routine and advanced venipuncture and capillary collection using proper technique in a variety of locations and on all age groups.
• Perform proper blood culture collection on all age groups.
• Accurately identifies patient at time of collection and label all specimens in the presence of the patient in all settings.

Education and Experience Needs

High School diploma or equivalent required. Phlebotomy course or phlebotomy experience preferred. ASCP certification preferred.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Continuing Education Reimbursement Programs
• 403(b) Retirement Savings Plan
• Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)

Work Shift

40 Hours a week varied schedule 6AM-230PM, 8AM-430PM, 9AM-530PM and every 3rd weekend and rotating holidays SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.