Clinical Lab Assistant Lead

Creative Testing Solutions; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Creative Testing Solutions in Phoenix, AZ is seeking a detail-oriented laboratory support role focusing on accessioning, data entry, and customer communications to ensure timely test results.

The position requires at least 1 year of clinical laboratory experience, strong adherence to SOPs, and ability to train newer staff. Travel is minimal; shift timing may include weekends.

Qualifications

• High School diploma or equivalent required.
• 1 year clinical laboratory experience required.
• Demonstrated competency in CLA I-IV tasks.
• Ability to provide training and guidance to newer staff.
• Confidentiality and compliance with SOPs and regulations.

Responsibilities

• Performs duties in compliance with SOPs and regulations.
• Communicates with customers, vendors, and couriers to ensure quality service.
• Maintains accurate records and documentation.
• Maintains donor, patient, and employee confidentiality.
• Provides routine training to CLA staff and documents retraining.
• Supports workflow coordination and team mentoring.
• Investigates shipping, receipt, and labeling exceptions.
• Contributes to process improvement and policy updates.

Skills

Analytical skills

Attention to detail

Confidentiality

Communication skills

Training staff

Education

High School diploma or equivalent

Valid in-state driver's license

1 year clinical laboratory experience

CLA I-IV competency

Trainer Certification (preferred)

Job description

Job Description Summary Under minimal supervision, this position is responsible for the day-to-day administration/operation of accessioning processes (e.g., receipt of samples, data entry, and communication with customers regarding samples). This position participates in administration responsibilities and works with other team members to ensure timely and quality test results.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Performs all assigned duties in compliance with internal SOPs and external regulations.
• Brings compliance issues to the attention of management.
• Maintains acceptable attendance and punctuality per the absence policy.
• Communicates with customers, vendors, and couriers to ensure quality service.
• Assures quality customer service to all customers.
• Assists with workflow coordination, trains and mentors support staff, as required.
• Maintains accurate records and documentation.
• Ensures donor, patient, and employee confidentiality.
• Provides routine and non-routine training to CLA staff, as required, and ensures all training and/or re-training is documented.
• Maintains sample receipts, accessioning, handling, and disposition.
• Investigates and resolves shipping, receipt, and labeling exceptions.
• Reports issues to management, as needed.
• Assists in the deviation management process.
• Makes recommendations to revise policies and procedures, as appropriate.
• Ensures preventive maintenance is performed on equipment and maintains accurate maintenance records.
• Ensures that appropriate Quality Assurance processes are in place.
• Ensures the cleanliness of equipment and work areas.
• Ensures safety guidelines are adhered to.
• Participates on process improvement teams.
• Performs all other duties, at the discretion of management, as assigned.

REQUIRED QUALIFICATIONS:

• Education: High School diploma or equivalent required.
• Valid in-state driver’s license, where applicable, required.
• Must possess at least 1 year of clinical laboratory experience required.
• To include: Demonstrated competency in all CLA I, II, III, and IV tasks.
• Must possess demonstrated advanced knowledge and competency so as to provide quality control, as well as proficient training and guidance to newer staff.

PREFERRED QUALIFICATIONS:

• Trainer Certification preferred, but required for CLA Leads in Plasma Services.

SKILLS & ABILITIES:

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have analytical, statistical, personal organization, and problem-solving skills.
• Must have proficient computer skills.
• Ability to think strategically and independently.
• Effective oral and written communication skills.
• Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely.
• Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.
• Ability to work in a team environment and participate as an active team member.
• Ability to comprehend and apply clinical laboratory procedures and theory.

PHYSICAL & TRAVEL REQUIREMENTS:

• 5+ hours per shift: Sitting, Standing Handling.
• Finger dexterity, Pinching 3- 5 hours per shift: Lifting to 40 pounds.
• Up to 3 hours per shift: Walking Climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, carrying/move items up to 40 pounds.
• Travel: <5%.

Additional Job Details:

Shift 1 Friday to Sunday 6:00 AM to 6:30 PM

Creative Testing Solutions is an equal opportunity employer.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer.

If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [e-mail] to let us know the nature of your request. A representative will respond to accommodation requests within five business days. Please note that this email is for medical/disability accommodations only and any other inquiries will not receive a response.

Please see the below information about applicant rights and our commitment to compliance:

• Know Your Rights: Workplace Discrimination is Illegal
• Pay Transparency
• Nondiscrimination Provision
• E-Verify