Clinical IT Analyst - Systems, Training & UAT

IQVIA Inc; New York (NY); Presencial; USD 68.000 - 171.000; Jornada completa

Descripción de la vacante

IQVIA Inc in New York, NY seeks a Clinical Community Analyst to support end-user IT applications and clinical systems. You will handle routine and complex technical tasks, provide guidance on application functionality, and escalate issues following established processes.

The role emphasizes analytical thinking, strong communication, and the ability to translate business requirements into technical terms for developers and testers.

Formación

• Bachelor's degree in Computer Science or related field or equivalent experience.
• Strong listening and customer communication skills.
• Ability to translate business requirements into technical terms for developers/testers.
• Excellent analytic, problem solving, and presentation skills.

Responsabilidades

• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics within remit.
• Escalate end user requests and incidents to higher level support staff as per escalation path.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes; act as change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• Perform system/User Acceptance Testing (UAT), informal testing or validation as assigned.
• Prepare and deliver training materials and sessions for end-users within the remit.
• Collect activity measurements, report to management, and suggest/implement improvements.

Conocimientos

Analytical thinking

Problem solving

Written and verbal communication

Requirements translation

Forecasting & metrics

Independent work

Active listening

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

IQVIA Inc in New York, NY seeks a Clinical Community Analyst to support end-user IT applications and clinical systems. You will handle routine and complex technical tasks, provide guidance on application functionality, and escalate issues following established processes.

The role emphasizes analytical thinking, strong communication, and the ability to translate business requirements into technical terms for developers and testers.