Clinical Integration Specialist

Angel Aligner; Boston (MA); Remoto; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Angel Aligner is seeking a Clinical Integration Specialist to support onboarding for dental professionals, collaborating with sales and customer service to deliver exceptional training and communication. The role combines clinical knowledge with technical training, helping customers adopt our digital orthodontic solutions.

The position focuses on resolving product and clinical challenges, developing customized training materials, and building trusted customer relationships while traveling up to

Competenze

• BS/BA or equivalent in healthcare, technology, or business.
• Minimum of 3 years work experience with orthodontic manufacturer or orthodontic practice.
• Strong communication and presentation skills; ability to train customers.

Mansioni

• Collaborate with sales and customer service to provide onboarding support and training.
• Design, deliver and customize technical training materials and guides for customers.
• Diagnose and resolve product or clinical challenges for customers.
• Troubleshoot orthodontic IT aspects (network, scanners, software) related to product usage.
• Build long-term relationships with customers and act as SME to internal teams.

Conoscenze

Orthodontic operations

Verbal and written communication

Time management

Analytical thinking

Customer service

Formazione

BS/BA or equivalent

Strumenti

Microsoft Office

3D orthodontic planning software

Descrizione del lavoro

Join Angel Aligner and help transform smiles through innovative orthodontic solutions. As one of the world's leading clear aligner companies, we combine advanced digital technology, clinical expertise, and patient-centered care to deliver customized treatment solutions that improve patients' lives. Our Clinical Integration team serves as a vital link between dental professionals, clinical providers, and internal business partners, ensuring a seamless customer experience throughout the treatment journey. In this dynamic and fast-growing environment, you will collaborate with clinicians, sales teams, and customers to drive clinical adoption, optimize treatment outcomes, and support practice success. Join us as we continue to grow and shape the future of digital orthodontics.

Job Summary: The Clinical Integration Specialist is integral to the initial experience of a new customer’s journey with Angel Aligner. This role will partner with our sales team in supporting our customers throughout the onboarding experience by providing exceptional communication and educational support.

Some Essential Functions, Duties & Responsibilities :

• Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
• Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
• Diagnose and resolve product and/or clinical challenges for customers
• Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
• Build long-term trusting relationships with our customers
• Serve as subject matter expert to internal teams regarding physical product and software
• Share key success metrics and process improvement ideas related to integration process
• Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams Travel Requirements:
• This is a remote based role, however, up to 10% travel may be required to attend key industry and corporate events.

Required Skills & Abilities:

• Deep understanding of orthodontic practice operations and team dynamics
• In-depth knowledge or experience of orthodontic mechanics via aligner therapy
• Working knowledge of adult learning theory
• Excellent verbal and written communication skills
• Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
• Exceptional virtual presentation skills
• Strong analytical and creative problem-solving skills
• Excellent time management skills with a proven ability to meet deadlines
• Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail

Education and Experience:

• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
• Minimum of 3 year’s work experience with orthodontic manufacturer or orthodontic practice