Clinical Informatics Specialist II - Ambulatory Clinical Support

EvergreenHealth

Kirkland (WA)

On-site

USD 99,000 - 158,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Vision & dental insurance

Health Savings Account

Retirement plans (457b/401a)

Job summary

EvergreenHealth is seeking an Informatics Specialist to optimize Epic Stork workflows across inpatient and ambulatory settings, ensuring safe, accurate obstetric documentation and fetal monitoring integration. The role requires clinical OB experience and strong collaboration with providers, nurses and ancillary staff.

The position focuses on translating clinical needs into EMR design, testing, and training, with a strong emphasis on change management and end-user education to improve workflows

Qualifications

Bachelor’s degree in Healthcare and/or Information Sciences or licensed healthcare professional.
Five years of direct work experience in acute care, ambulatory or home care setting.
Medical terminology and understanding of workflows.
Must be proficient with Microsoft Office applications.
Knowledge of Epic EMR and its workflows.
Adept at persuading and training physicians and staff to adopt new workflows and tools.
Ability to maintain confidentiality of medical information.
Strong communication skills and ability to work independently.

Responsibilities

Define system requirements for content and successful integration into workflow.
Conduct workflow analysis and translate into optimal system design.
Lead design of EMR for order management, documentation, and clinical pathways.
Develop test plans and report results for application and performance testing.
Provide staff training and assist with competency monitoring for EMR usage.
Create educational materials and end-user documentation.
Serve as an expert resource for clinical information systems super users.
Coordinate change control procedures and clinical updates for the EMR.
Monitor system performance and propose enhancements as needed.
Collaborate with clinicians to identify areas where information systems support clinical processes.
Provide onsite and remote support during implementations and post-go-live periods.
Mentor and facilitate interdepartmental communications within the health system.

Skills

OB workflow experience

Clinical documentation

Medical terminology

Change management

Education

Bachelor’s degree in Healthcare and/or Information Sciences

Tools

Epic EMR

Job description

Wage Range: $98,717 - $157,976 per year

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Position Specifics:

This role supports Women and Children’s servicesby optimizing Epic Stork workflowsacross bothinpatientandambulatorysettings. The position ensures safe, efficient, and accurate maternal-child health documentation, includingfetal monitoring integrationandcoordinated careacross the continuum. Ideal candidates will have clinical experience in OB workflows (L&D, postpartum, NICU, pediatrics, prenatal, or outpatient OB/GYN), and will collaborate closely with providers, nurses, and ancillary staff. Strong knowledge of obstetric documentation, interdisciplinary workflows, and Epic build/testing is essential, along with experience integrating OB‑specific devices and systems.

Job Summary

Functions as a liaison between EvergreenHealth’s clinical areas and the IT department. This includes the primary responsibility of determining the needs and requirements for clinical applications in acute, ambulatory and home care settings. Works with staff and physicians to optimize the usage of clinical systems through education and training, quality outcomes, and providing support in accordance with organizational goals. Performs workflow analysis of multidisciplinary healthcare provider activities, and translates into optimal system design and content for organizational and unit-based practice.

Primary Duties:

Works with users to define system requirements for content (data elements) and successful integration into workflow.
Performs workflow analysis of multidisciplinary healthcare provider activities and translates into optimal system design and content for organizational and unit-based practice.
Leads, facilitates, and consults with multidisciplinary healthcare provider work teams in the specification and design of the EMR for order management, clinical data repository, documentation, clinical pathways, and clinical and operational decision support.
Develops unit, functional and integration test plans; conducts and reports results of application, system and performance testing.
Conducts formal and informal staff and provider training and assists with monitoring competencies regarding use of the Electronic Medical Records (EMR).
Works with educational resources to develop training curriculum and end-user documentation and learning aids.
Acts as an expert resource to staff by anticipating and identifying educational, procedural and functional problems associated with the implementation of the EMR.
Applies change management principles during the implementation of the EMR and assists staff in making the transition from current to automated systems processes.
Monitors system impact on user and departmental workflows and incorporates results into system enhancements.
Works with clinicians from all departments, to identify areas where clinical information systems can effectively support and enhance their clinical process.
Provides onsite and remote support to clinicians and others during application implementations and as needed. Works closely with Information Technology Customer Support services to provide efficient and responsive support to end user staff.
Serves as the primary contact and mentor, along with other members of the Clinical Informatics Team, for the clinical information systems super users across all departments.
Facilitates interdepartmental communications and acts as a liaison between the IT department and other departments within the health system.
Prepares educational materials, newsletters and other supportive documentation for users on an ongoing basis. Maintains current and accurate documentation for users. Participates in departmental meetings to provide ongoing education and assist in issue resolution.
Coordinates the improvement of clinician documentation through a variety of methods such as job aids, training, and quality improvement strategies for clinical staff.
Trains, educates, and instructs clinical users on features, operation, and usage of software systems.
Manages, trouble shoots, applies resolution and provides prompt feedback to end users on Service Requests.
Participates proactively in issue prevention and problem resolution through effective use of assessment, evaluation, planning and communication. Takes call on a rotating basis as necessary for after-hours user support.
Develops and communicates change control procedures and clinical updates for the EMR.
Monitors system performance, and reports to IT when anomalies, errors, inaccuracies, or inefficiencies occur. Makes recommendations as needed.
Responsible for assigned tasks within the specification of the project management schedule for maintenance of various applications throughout their life-cycle (implementation, upgrades, etc.).
Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

Bachelor’s degree in Healthcare and/or Information Sciences or Licensed Healthcare professional (RN, RT, PT, etc.)
Five years of direct work experience in an acute care, ambulatory or home care setting
Medical terminology and understanding of workflows
Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
Knowledge of Epic
Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
Knowledge of adult learning and training methods
Ability to maintain confidentiality of all medical, financial, and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to communicate effectively, with excellent verbal and written communication skills
Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Ability to work independently, exercise creativity, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Strong and sound competency in mapping real-life nursing and physician practices to informatics applications
Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications
Broad knowledge of healthcare operations and associate technologies
Ability to read and understand technical manuals, procedural documentation, and healthcare guides
Excellent ability to translate technical terminology for consumption by non-technical audiences
Good familiarity with project management, quality assurance, and information systems design
Awareness of current IT security standards, applicable privacy laws, Joint Commission accreditation standards
Ability to lead and recommend documentation strategy changes to meet current safety and quality trends

DESIRED for the position:

Proficiency with Epic EMR applications
Bachelor’s degree in healthcare and/or Information Sciences

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.