Clinical Informaticist

IU Health; Muncie (IN); Hybrid; USD 90,000 - 125,000; Full time

Job summary

IU Health in Muncie, IN is seeking a Clinical Informaticist to bridge IT and clinical operations at Ball Memorial Hospital. The role involves coaching providers, resolving tickets, and supporting health IT systems.

You will engage across levels, support Cerner, and work toward Epic accreditation, with a focus on patient safety and quality reporting.

Qualifications

• Bachelor's degree required; RN preferred.
• Requires current Indiana health care professional license (RN, Dietitian, Social Worker, etc.).
• 3–5 years of clinical experience required.
• Experienced user of health information technology systems preferred.

Responsibilities

• Serve as a liaison between IT and clinical/operational partners at Ball Memorial Hospital.
• Provide day-to-day Cerner support and work toward Epic accreditation/certification.
• Support additional clinical technologies used across the care environment.
• Coach new providers and clinical staff on effective use of health information systems.
• Resolve support tickets and provide virtual and on-site technical assistance.
• Proactively rounding in offices and clinical areas to build relationships and identify support needs.
• Support data analytics and quality of care measures to improve population health outcomes.
• Utilize process improvement and change management skills to promote efficiency through technology.

Skills

Clinical informatics

Cerner support

Epic accreditation

Health IT systems

Stakeholder engagement

Education

Bachelor's degree

RN license preferred

Tools

Cerner

Epic

Job description

Overview

Clinical Informaticist

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IS Informatics and Education team in the role of Clinical Informaticist.

We are seeking a clinically grounded, tech-curious, and people-first informaticist to serve as a vital bridge between IT and clinical and operational partners at Ball Memorial Hospital. From coaching new providers and resolving support tickets to proactive relationship-building through office rounding and virtual support, this position requires someone who is comfortable operating in ambiguity, engaging confidently at every level of the organization, and bringing both clinical expertise and a passion for technology to everything they do.

Key Relationships

Reports to: Manager – Information Services

Direct reports: None

Shift: Full time, Monday – Friday; hybrid

Location: Muncie, IN (Ball Memorial Hospital)

The Scope:

This role supports clinical informatics operations across assigned sites, including:

• Serving as a liaison between IT and clinical/operational partners at Ball Memorial Hospital
• Providing day-to-day Cerner support and working toward Epic accreditation/certification
• Supporting additional clinical technologies used across the care environment
• Coaching new providers and clinical staff on effective use of health information systems
• Resolving support tickets and providing both virtual and on-site technical assistance
• Proactively rounding in offices and clinical areas to build relationships and identify support needs
• Supporting data analytics and quality of care measures to improve population health outcomes
• Utilizing process improvement and change management skills to promote efficiency through technology
• Considering the impact of technological changes on patient safety, healthcare delivery, and quality reporting

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• Bachelor's degree required, RN preferred.
• Requires current state of Indiana license as a health care professional (e.g., Registered Nurse with an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license, Dietitian, Social Worker, or Clinical Psychologist, or other).
• 3-5 years of clinical experience required.
• Experienced user of health information technology systems preferred.

The “DNA” for Success

• Clinically Grounded:You bring real clinical experience and understand the environment, workflows, and pressures your end users face every day.
• Tech-Curious: You have a natural interest in how technology can improve care delivery and are eager to deepen your informatics expertise.
• Flexible & Adaptable: You thrive in a role that is intentionally varied- no two days are the same and you embrace that.
• Comfortable with Ambiguity: You can navigate a role that isn't rigidly defined and find your footing without a detailed roadmap.
• People-First: You engage confidently and warmly with everyone from front-line staff to executive leaders, building trust wherever you go.
• Self-Sufficient: You take ownership of your work and move toward independence quickly
• Process-Minded: You see opportunities to improve workflows, reduce friction, and use technology to make care delivery safer and more efficient.
• Lifelong Learner: You are committed to growing your informatics expertise, including pursuing Epic accreditation and relevant certifications.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.