Clinical & Front Office Medical Assistant

American Family Care; Thousand Oaks (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

American Family Care is hiring a Cross‑Trained Medical Assistant to support clinical operations and front desk patient experience. You will switch between patient care and administrative tasks, ensuring smooth daily workflow and exceptional service.

The role requires 1–2 years in a fast-paced outpatient setting, with CMA or RMA certification preferred and strong EHR/digital scheduling proficiency. Competitive pay and benefits offered.

Qualifications

• Graduate of an accredited Medical Assistant program (CMA or RMA preferred).
• 1–2 years in an urgent care, family medicine, or high‑volume outpatient setting.
• Hands‑on experience with modern EHR systems and digital scheduling platforms.
• Excellent multitasking and communication in a clinical environment.

Responsibilities

• Back Office: Prepare exam rooms, room patients, capture vitals and histories; assist with exams and minor procedures; perform basic lab tests and phlebotomy; adhere to OSHA/HIPAA protocols.
• Front Office: Welcome patients, check‑in/out, verify demographics and insurance; collect payments; manage multi‑line phones; schedule appointments; maintain digital records in the EHR system.

Skills

Multitasking

Clear communication

Professional demeanor under pressure

Patient service

Education

CMA or RMA certification

Tools

EHR systems

Digital scheduling platforms

Job description

Responsive Recruiter

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Cross-Trained Medical Assistant (Front & Back Office)

Role Overview

We are seeking a versatile, high-energy Cross‑Trained Medical Assistant to support both our clinical operations and front‑desk patient experience. In this dual role, you will be the backbone of our daily workflow, seamlessly transitioning between clinical patient care and essential administrative duties. The ideal candidate is highly organized, efficient under pressure, and deeply committed to providing exceptional patient service.

Key Responsibilities

Back Office (Clinical)

• Prepare exam rooms, room patients, and capture accurate vital signs and medical histories.
• Assist providers with examinations, minor procedures, and clinical charting.
• Perform basic lab tests, blood draws (phlebotomy), and administer injections or medications as directed.
• Ensure strict adherence to OSHA, HIPAA, and infection control protocols.

Front Office (Administrative)

• Warmly greet patients, manage the check‑in/check‑out process, and verify demographic and insurance details.
• Collect copays, deductibles, and balances accurately.
• Manage multi‑line phones, schedule appointments, and coordinate patient flow to minimize wait times.
• Maintain precise digital records within the Electronic Health Record (EHR) system.

Qualifications & Skills

• Certification: Graduate of an accredited Medical Assistant program (CMA or RMA preferred).
• Experience: Minimum of 1‑2 years in an urgent care, family medicine, or high‑volume outpatient setting.
• Technical Proficiency: Strong hands‑on experience with modern EHR systems and digital scheduling platforms.
• Attributes: Exceptional multitasking abilities, clear communication skills, and a professional demeanor under pressure.

Why Join Us?

We offer a fast‑paced, collaborative team environment where your diverse skill set is valued and utilized daily. This role offers competitive compensation, comprehensive benefits, and the opportunity to be a key player in a growing, dynamic practice.

Compensation: $23.00 - $25.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation’s leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC’s mission is to provide the best healthcare possible in a kind and caring environment, respecting the rights of all patients, and offering convenience in time and location.

We are an Equal Opportunity Employer.