Clinical & Field Experience Specialist

WGU; Salt Lake City (UT); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Tuition discount

Flexible PTO

Paid holidays

Parental leave

Job summary

WGU is a fully remote, full-time employer committed to expanding access to higher education. The role focuses on coordinating student placements, partnering with health facilities and academic settings, and guiding students through placement and onboarding processes with clear communication and policy adherence.

The position requires 2+ years in admin roles, experience with Salesforce, and strong organizational and communication skills.

Qualifications

• Two (2) or more years of experience with Microsoft Office and/or Adobe products.
• One (1) or more years of experience in Salesforce.
• Two (2) or more years in an administrative role.

Responsibilities

• Collaborates with students, WGU personnel, and external professionals regarding placement and outreach.
• Negotiates and secures partnerships with external health facilities and academic settings.
• Communicates with students and stakeholders to set expectations and provide updates throughout the process.
• Assists students with navigating placement requirements and adherence to policies.

Skills

Communication

Organization

Problem solving

Education

Associate degree

Tools

Microsoft Office

Adobe products

Salesforce

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $19.37 - $28.07

Essential Functions and Responsibilities: Collaborates with students, WGU personnel, and outside professionals regarding placement, compliance, and/or outreach efforts. Collaborates with external and internal stakeholders to negotiate and secure partnerships with external health facilities and academic settings - as applicable. Communicates with students and stakeholders to set clear expectations of the placement and onboarding process, compliance requirements, and affiliation agreements while providing updates throughout the process. Understands placement guidelines/policies and is able to support students in adhering to the policies - as applicable. Assists students with navigating the requirements needed to be cleared for placement - as applicable. Communicates via email, meetings and phone calls; cold calling partners or other stakeholders may occasionally be necessary. Exhibits professional conduct, interaction, and communication as a representative of the company and the department. Work in a student relations management system. Collaborates with legal counsel to assure all contracts with sites are current and appropriate - as applicable. Ability to do extensive research online of new sites both academic and health facilities - as applicable. Initiates and maintains contracts between WGU and health facility sites - as applicable. Assist other team members with account/placement concerns, troubleshooting, escalated issues, etc. Assist with and/or lead team or departmental projects as needed. Assist with ongoing team training and onboarding new team members. Performs other related duties as assigned.

Knowledge, Skill and Abilities: Strong organizational skills. Highly attentive to detail. Sound decision making and problem-solving skills. Strong written and verbal communication skills. Must be able to work well under stress and meet deadlines. Ability to work well within a team. Capacity for self-motivation and working independently. Proven ability to form and maintain partnerships. Proven ability to provide excellent customer services with all WGU staff, students, and stakeholders. Ability to provide accurate information and high-quality results. Proven ability to adapt to change. Mastery of basic computer skills. Proven ability to learn new technology. Knowledge of contracts and/or medical terminology.

Job Qualifications: Minimum Qualifications: Two (2) or more years of experience with Microsoft Office and/or Adobe products. One (1) or more years of experience with one or more of the following: clinical placement/scheduling, compliance, affiliation agreements, memorandums of understanding (MOUs), and/or related WGU experience. Two (2) or more years in an administrative role. One (1) or more years of experience working in Salesforce. Preferred Qualifications: Associate degree. Experience working in higher education. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Working Conditions: This is a Full-Time remote role, Monday through Friday during regular business hours. 10% travel may be required. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.