Clinical Field & Experience Assistant

Western Governors University; United States; Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Bonuses

Comprehensive benefits: medical,Dental

Tuition discounts

Flexible paid time off

11 paid holidays

Job summary

Western Governors University (WGU) is seeking a Clinical and Field Experience Assistant to join the Clinical Experience Department in a full-time remote capacity. You will facilitate placement, ensure compliance, and coordinate with students and stakeholders in a fast-paced environment.

The role emphasizes documentation, communication, and collaboration while supporting ongoing improvement efforts within the team. A strong foundation in administration and higher education experience is valued.

Qualifications

• Two or more years of experience with Microsoft Office and/or Adobe products.
• One or more years of experience with clinical placement/scheduling, compliance, affiliation agreements, MOUs, or related WGU experience.
• Two or more years in an administrative role.
• One or more years of experience working in Salesforce.
• Associate degree preferred.
• Experience in higher education preferred.

Responsibilities

• Collaborates with students, WGU personnel, and outside professionals regarding placement, compliance, and outreach efforts.
• Collaborates with external and internal stakeholders to negotiate and secure partnerships with external health facilities and academic settings.
• Communicates with students and stakeholders to set clear expectations of the placement and onboarding process, compliance requirements, and affiliation agreements while providing updates throughout the process.
• Understands placement guidelines/policies and supports students in adhering to the policies.
• Assists students with navigating the requirements needed to be cleared for placement.
• Communicates via email, meetings and phone calls; cold calling partners or other stakeholders may occasionally be necessary.
• Exhibits professional conduct and serves as a representative of the company and department.
• Works in a student relations management system.
• Collaborates with legal counsel to assure all contracts with sites are current and appropriate.
• Performs online research of new sites (academic and health facilities).
• Initiates and maintains contracts between WGU and health facility sites.
• Assists other team members with account/placement concerns, troubleshooting, escalated issues, etc.
• Assists with and/or leads team or departmental projects as needed.
• Assists with ongoing team training and onboarding new team members.
• Performs other related duties as assigned.

Skills

Organization

Detail oriented

Communication

Team collaboration

Self-motivation

Problem solving

Education

Associate degree

Tools

Microsoft Office

Adobe products

Salesforce

Job description

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Services 206Pay Range: $22.64 - $32.83

Job Description

The WGU Clinical and Field Experience Assistant is an essential member of the Clinical Experience Department whose work has direct impact on team objectives as well as department and organizational initiatives. The Specialist must have outstanding organization, time management and communication skills with the ability to adapt in a fast-paced environment. As an individual contributor, the Specialist is responsible for facilitating, documenting, and communicating placement efforts, compliance requirements, and affiliation agreement progress with students and internal/external stakeholders, as well as contributing to ongoing improvement efforts within the team and department. The Clinical and Field Experience Specialist receives general direction from the immediate manager but is also required to take initiative and act independently on situational matters and other needs that may arise outside of standard assignments.

Essential Functions and Responsibilities

• Collaborates with students, WGU personnel, and outside professionals regarding placement, compliance, and/or outreach efforts.
• Collaborates with external and internal stakeholders to negotiate and secure partnerships with external health facilities and academic settings - as applicable.
• Communicates with students and stakeholders to set clear expectations of the placement and onboarding process, compliance requirements, and affiliation agreements while providing updates throughout the process.
• Understands placement guidelines/policies and is able to support students in adhering to the policies - as applicable.
• Assists students with navigating the requirements needed to be cleared for placement - as applicable.
• Communicates via email, meetings and phone calls; cold calling partners or other stakeholders may occasionally be necessary.
• Exhibits professional conduct, interaction, and communication as a representative of the company and the department.
• Work in a student relations management system.
• Collaborates with legal counsel to assure all contracts with sites are current and appropriate - as applicable.
• Ability to do extensive research online of new sites both academic and health facilities - as applicable.
• Initiates and maintains contracts between WGU and health facility sites - as applicable.
• Assist other team members with account/placement concerns, troubleshooting, escalated issues, etc.
• Assist with and/or lead team or departmental projects as needed.
• Assist with ongoing team training and onboarding new team members.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities

• Strong organizational skills.
• Highly attentive to detail.
• Sound decision making and problem-solving skills.
• Strong written and verbal communication skills.
• Must be able to work well under stress and meet deadlines.
• Ability to work well within a team.
• Capacity for self-motivation and working independently.
• Proven ability to form and maintain partnerships.
• Proven ability to provide excellent customer services with all WGU staff, students, and stakeholders.
• Ability to provide accurate information and high-quality results.
• Proven ability to adapt to change.
• Mastery of basic computer skills.
• Proven ability to learn new technology.
• Knowledge of contracts and/or medical terminology.

Job Qualifications

Minimum Qualifications

• Two (2) or more years of experience with Microsoft Office and/or Adobe products.
• One (1) or more years of experience with one or more of the following: clinical placement/scheduling, compliance, affiliation agreements, memorandums of understanding (MOUs), and/or related WGU experience.
• Two (2) or more years in an administrative role.
• One (1) or more years of experience working in Salesforce.

Preferred Qualifications

• Associate degree.
• Experience working in higher education.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Working Conditions

This is a Full-Time remote role, Monday through Friday during regular business hours.10% travel may be requiredThis position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail]. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.