Clinical Excellence Manager (California)

Outset Medical; Sacramento (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Outset Medical, Inc. is seeking a Clinical Excellence Manager to lead clinical programs and educate customers on the Tablo Hemodialysis System across California and Hawaii, with a preference for Los Angeles.

You will guide clinical education, program implementation, and performance reviews to optimize patient care and program outcomes. The role requires building strong customer relationships, coordinating cross-functional teams, and traveling up to 75% to support sites from hospital to home

Qualifications

• 2+ years of dialysis experience or related field.
• Experience with developing a business plan and financial models.
• Familiar with the health system accreditation process.
• Familiar with process and quality improvement background.
• Able to translate data and analytics into action plans.
• Must be willing to travel up to 75%.
• Experience with insourced Tablo dialysis delivery and direct patient treatment preferred.
• National nursing certification preferred.
• Nursing leadership experience preferred.

Responsibilities

• Lead clinical partnership with customers to drive excellence in insourced Tablo dialysis programs.
• Support customer engagement and identify opportunities for program expansion and education.
• Develop and execute Clinical Business Reviews (CBRs) with customer stakeholders.
• Coordinate clinical education, training, and implementation across accounts.
• Collaborate with Sales, Service, Clinical, Marketing and other teams to ensure aligned execution.
• Escalate and resolve customer issues in partnership with internal teams.

Skills

Relationship building

Interpersonal skills

Travel readiness

Education

Bachelor's degree in nursing or related field

National nursing certification preferred

Nursing leadership experience preferred

Tools

Word

Excel

PowerPoint

Job description

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. This role supports customers across California and Hawaii, with a preferred location of Los Angeles, California.

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outset’s clinical partnership with customers in the assigned territory to drive excellence in customers’ insourced Tablo dialysis program across acute, post-acute, and home environments.

This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital. The Clinical Excellence Manager will participate in various aspects of the sales process, lead the assimilation and communication of all relevant Outset data relative to the customer experience through CBRs and conduct regular site visits with customer nurse leadership and partner in the identification of care quality and efficiency improvements.

Working directly with the Chief Nursing and Chief Medical Officers, as well as other cross functional partners, the Manager develops and executes regular customer business reviews (CBRs) for all assigned accounts to drive achievement of customer identified quality and program metrics to ensure excellence in customer success.

The Clinical Excellence Manager acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers.

Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.

Support the sales process across Outset’s product offerings for both new and expansion opportunities through customer education, implementation, adoption, use and customer success.

Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education, Outset documentation, Outset product related input, implementation support, and general best practice guidance through the following activities:

Clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.

Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program with Tablo.

Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders.

Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.

Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.

Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.

Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement.

Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.

Qualifications & Responsibilities

• Relationship building
• Bachelor's degree in nursing or a related field
• 2+ years of dialysis experience or related field
• Familiar with developing a business plan and financial models
• Familiar with the health system accreditation process
• Familiar with process and quality improvement background
• Competent is translating data and analytics into action plans
• Must show ability to excel in a high-energy, fast-paced environment
• Excellent interpersonal skills with the ability to develop strong relationships with customer personnel
• Working knowledge of Word, Excel, and PowerPoint applications
• Must be willing to travel extensively (up to 75%)
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred
• National nursing certification preferred
• Nursing leadership experience preferred

Company Culture

At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.

Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.