Clinical Excellence Manager

Outset Medical, Inc.; Mississippi; On-site; USD 107,000 - 130,000; Full time

Job summary

Outset Medical, Inc. is seeking a Clinical Excellence Manager to provide tactical support across sales, service, clinical and marketing with a focus on clinical application, program and clinician education for the Tablo Hemodialysis System in Louisiana and Mississippi.

You will lead clinical partnerships, drive excellence in insourced dialysis programs across acute, post-acute and home settings, and identify opportunities for program expansion.

Qualifications

• Bachelor's degree in nursing or related field.
• 2+ years of dialysis experience or related field.
• Knowledge in compliance regulations and standards.
• Strong communication and leadership skills.
• Familiar with developing a business plan and financial models.
• Familiar with the health system accreditation process.
• Familiar with process and quality improvement background.
• Competent in translating data and analytics into action plans.
• Ambition to leverage clinical expertise to support job requirements.
• Must thrive in a high-energy, fast-paced environment.
• Must be detail oriented with excellent analytical and problem-solving skills.
• Must be able to work in a collaborative, cross functional environment.
• Must travel extensively (up to 75%).

Responsibilities

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement and day-to-day program execution.
• Support the sales process across Outset’s product offerings through customer education, implementation, adoption, use and customer success.
• Provide clinical execution support and clinician education related to Tablo dialysis system.
• Prepare for and participate in Clinical Business Reviews (CBRs) with customers.
• Conduct regular customer site visits to support program adoption and improve care quality.
• Partner with Sales, Service, Clinical, Marketing, and other teams to support coordinated customer execution.
• Participate in internal escalation processes when customer issues arise.
• Ensure assigned customers have sufficient consumable inventory for treatment continuity.
• Maintain knowledge of Outset products and clinical programs and apply this knowledge in customer interactions.

Skills

Communication

Leadership

Relationship building

Decision making

Strategic thinking

Timely Execution

Business Acumen

Education

Bachelor's degree in nursing or related field

RN preferred

Tools

Word

Excel

PowerPoint

Job description

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

This role is based and supports customers throughout Louisiana and Mississippi.

Position Overview

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outset’s clinical partnership with customers in the assigned territory to drive excellence in customers’ insourced Tablo dialysis program across acute, post-acute, and home environments.

This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital. The Clinical Excellence Manager will participate in various aspects of the sales process, lead the assimilation and communication of all relevant Outset data relative to the customer experience through CBRs and conduct regular site visits with customer nurse leadership and partner in the identification of care quality and efficiency improvements.

Working directly with the Chief Nursing and Chief Medical Officers, as well as other cross functional partners, the Manager develops and executes regular customer business reviews (CBRs) for all assigned accounts to drive achievement of customer identified quality and program metrics to ensure excellence in customer success.

The Clinical Excellence Manager acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers.

Essential Job Functions and Responsibilities

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
• Support the sales process across Outset’s product offerings for both new and expansion opportunities through customer education, implementation, adoption, use and customer success
• Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education, Outset documentation, Outset product related input, implementation support, and general best practice guidance through the following activities:
  • Clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.
• Deliverclinical application support andclinicianeducation related to the Tablo Hemodialysis System, ensuring customers are equipped tooperatea safe,effective, and compliant dialysis program with Tablo.
• Prepare for andparticipatein Clinical Business Reviews (CBRs) for assignedaccounts, including gatheringrelevant clinical and operational data, supportingdata presentation, and engaging in performance conversationsaligning withsite strategic prioritieswith customer stakeholders.
• Conduct regular customer site visits to support program adoption, reinforce clinical best practices, andidentifyopportunities to improve care quality, workflow efficiency, and overall program performance.
• Actively engages with case managementand discharge planningto enhance patient flowand throughputasappropriate.
• Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.
• Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.
• Ensuresall assignedcustomershave sufficient consumable inventory to ensure treatment continuityand driveworkflow efficiency improvement.
• Review, revise, and refine programmatic offeringsutilizingthe latest research and best practices.
• Maintain working knowledge of Outset products, clinical programs,policiesand procedures, and apply this knowledge consistently through customer interactions.

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Communication
• Timely Execution
• Business Acumen

Required Qualifications

• Bachelor's degree in nursing ora relatedfield.
• 2+ years ofdialysis experienceor related field
• Knowledgeincomplianceregulations and standards.
• Strong communicationand leadership skills.
• Familiar withdeveloping a business plan and financial models
• Familiar withthe health system accreditation process.
• Familiar withprocess and quality improvement background
• Competent is translating data and analytics into action plans
• Ambition toleverageclinicalexpertisetosupport job requirements
• Display enthusiasm, ambition, and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Must thrive in a collaborative, cross functional work environment
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task
• Must be goal-oriented and committed to driving initiatives to resolution
• Excellent interpersonal skills with the ability to develop strong relationships with customer personnel
• Strong work ethic as an individual and on a team
• Working knowledge of Word, Excel, and PowerPoint applications.
• Must be willing to travel extensively (up to 75%)

Desired Qualifications

• Registered Nurse (RN)stronglypreferred
• Direct patient carepreferred.
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.
• Nursing leadership experience preferred
• BLS & ACLSrequired. If not upon hire, within the first six months

National Salary Range

National Salary Range (Remote)

$107,000 - $130,000 USD

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at [e-mail] .

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Outset Medical’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.