Field Service Engineer II (Jackson/Memphis, TN)

Outset Medical, Inc.; Jackson, Memphis (TN, TN); On-site; USD 44,000 - 61,000; Full time

Job summary

Outset Medical, Inc. is seeking a Field Service Engineer II to install, maintain, troubleshoot, and repair the Tablo Dialysis System across the United States.

You will work with clinical staff and patients, providing responsive technical support and collaborating with Production, Engineering, Marketing, and Sales to drive continuous improvement. The role requires a strong engineering foundation, the ability to diagnose root causes, and the willingness to travel extensively, including overnight

Qualifications

• 5+ years field service/industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• Must have valid driver’s license, good driving record, and own transportation until Outset Medical fleet car is provided.
• Ability to charge travel expenses on personal card for reimbursement.

Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient homes.
• Perform scheduled preventative maintenance including calibrations and upgrades.
• Serve as technical SME on the Tablo product for internal and external stakeholders.
• Provide first/second level technical support including after-hours coverage.
• Document service activities, manage spares inventory, and report parts usage in ERP.
• Complete field service and expense reports per standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations.
• Provide feedback to R&D on performance and serviceability.
• Manage company assets required for job functions.
• All other duties as assigned.

Skills

Field Service Experience

Electronics & Mechanics

Fluids Systems Knowledge

Driver's License

Travel Readiness

Education

Associates degree or military equivalent

Tools

ERP software

Job description

Jackson/Memphis, TN

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real‑world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross‑functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co‑workers.
• Self‑starter with the ability to multi‑task and re‑prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
• Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

National Salary Range

National Salary Range (Remote)

$32 - $44 USD

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. If you are unsure about the authenticity of a communication, contact us immediately at [e-mail] .

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Outset Medical’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.