Clinical Engineering Enterprise Director

Intelas; Chicago (IL); On-site; USD 150,000 - 230,000; Full time

Job summary

Intelas is seeking a Clinical Engineering Enterprise Director to lead clinical engineering health systems across multiple hospitals and clinics, reporting to the Regional Vice President and ensuring safe, compliant equipment operation.

The role emphasizes audits (Joint Commission/DNV), ISO 13485 compliance, service-delivery planning by asset, staff leadership, budget and capital planning, and strengthening C-suite client relationships.

Qualifications

• Eight years of experience servicing clinical/patient care equipment in a hospital setting.
• At least three years of on-site supervision of hospital technicians.
• At least three years managing multiple clinical engineering departments.

Responsibilities

• Lead regional clinical engineering operations across hospitals.
• Ensure compliance with Joint Commission and DNV audits.
• Maintain ISO 13485 certification and QA policies.
• Oversee capital planning and budget within accounts.
• Develop and execute service delivery plans per asset.
• Mentor Directors and participate in hiring and succession.
• Manage client relationships and ensure high client satisfaction.
• Oversee financial forecasting and revenue recognition.

Skills

Leadership

Strategic planning

Auditing

Client relationship management

Financial management

Team supervision

ISO 13485 knowledge

Healthcare technology familiarity

Education

Bachelor's degree in technical discipline or Healthcare Administration or equivalent

Job description

The Clinical Engineering Enterprise Director works under the direction of a Regional Vice President and provides the leadership of managing the clinical engineering health systems at multiple hospitals/clinics

JOB DUTIES AND RESPONSIBILITIES

• Serve as temporary interim Regional Vice President during their absenc
• Responsible for successful audits from The Joint Commission or DNV process
• Controls successful new accounts and program start-ups
• Maintains an awareness of the competition and market conditions
• Conduct high quality Strategic Business Review
• Mentor and train Unit Directors on program management
• Implement KPI improvement strategies
• Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements
• Responsible for the C-Suite client relationship, client satisfaction, and client retention
• Represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications
• Provide input on client capital replacement strategies for medical equipment and the maintenance requirements
• Effective establishment of the Service Delivery Plan by asset
• Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns
• Display effective client service in accordance with client satisfaction survey protocol
• Maintain positive relationships with coworkers, medical staff, vendors, manufacturers, and the general public
• Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency.
• Participate in regional succession and backfill planning
• Mentor and train assigned managers on administrative and personnel matters
• Participate in the hiring process to meet staffing objectives
• Responsible for productivity and staffing that is appropriate to the account(s)
• Responsible for coordinating engagement survey action plan
• Provide recognition for employee when programs are implemented with success
• Manage disciplinary issues and other employee relations concerns with guidance from Human Resources
• Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
• Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel
• Review long term full year forecast quarterly
• Review accounts for flash/close meeting monthly with variance documentation
• Develop recovery plan when financial goals are not met
• Ensure account accruals for liabilities and revenue
• Responsible for account collections
• Approve high dollar parts/demand and vendor contracts within budgeted levels
• Approve capital requests within budgeted levels
• Accountable for all reverse supply chain activity (returns, credits, tax)
• Complete Internal financial audits when requested
• Engage as first level collections
• Perform other duties as assigned that are intrinsic to the successful operation of the business

Education:

• Bachelors Degree in technical discipline or Healthcare Administration or equivalent

Experience:

• Minimum of eight years servicing a broad representation of clinical/patient care equipment in a hospital environment
• Minimum of three years of on-site supervision of hospital technicians preferred
• Minimum of three years managing multiple clinical engineering departments