Clinical Educator

iRhythm Technologies, Inc.; Remote; USD 94,000 - 122,000; Full time

Job summary

A leading digital healthcare company seeks a Clinical Educator (RN) to serve as a primary clinical contact for patients and providers regarding ambulatory cardiac monitoring services. The role involves providing education, addressing inquiries, and ensuring quality care through accurate documentation. Candidates must be registered nurses with experience in cardiac care and strong communication skills. This position also requires travel for onsite education and support, with a pay range of $94,000 to $122,000 annually.

Qualifications

• 5+ years of experience in cardiac care, ambulatory monitoring, or clinical educator roles.
• Experience in healthcare or medical device settings, with call-management experience preferred.

Responsibilities

• Provide RN-level education on ambulatory cardiac monitoring.
• Address inquiries about non-standard device use with accurate information.
• Document communications in CRM for quality care and improvement.
• Travel for onsite education and field support (up to 30%).

Skills

Strong clinical judgment

Excellent communication

Organized documentation

Ability to translate complex topics

Education

Registered Nurse (RN) with active license

BLS certification

ACLS certification (preferred)

Tools

CRM software

Job description

Overview

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.

About This Role

The Clinical Educator (RN) serves as a primary clinical contact for healthcare providers, patients, and caregivers, specifically the appropriate use of iRhythm's Zio ambulatory cardiac monitoring services while managing conversations around nonstandard or off-label use to provide clear, balanced education to help patients and providers make informed decisions.

What You Will Be Doing

• Be the first point of impact: Help patients and caregivers with empathy and confidence—listen actively, uncover concerns, and deliver clear, actionable guidance using trusted resources.
• Turn questions into clarity: Address inquiries about unique or non-standard device use with accurate, easy-to-understand information, and when needed, connect callers to their prescribing clinician or curated educational materials.
• Navigate with precision: Quickly distinguish between administrative and clinical needs, ensuring seamless handoffs to the right experts—whether Customer Care, Clinical Operations, or Medical Directors.
• Capture the details: Document conversations and next steps in the CRM with accuracy and insight, creating a record that drives quality care and continuous improvement.

Clinical Education & Provider Support

• Provide RN-level education to patients and accounts on approved indications and best practices for ambulatory cardiac monitoring (application, wear, troubleshooting).
• Engage electrophysiologists, cardiologists, and clinical teams with clear, concise explanations to answer questions about off-label use with balanced, scientific information.
• Participate in trainings, service updates, and presentations; contribute to clinical content reviews and team knowledge sharing.

Collaboration & Continuous Improvement

• Partner with Clinical Operations, Compliance, and Commercial teams to identify themes, gaps, and opportunities from provider and patient interactions.
• Share feedback to improve scripts, educational materials, and workflows; support pilots and rollouts for new processes.

Safety Awareness & Escalation

• Recognize red flags in compliance and potential safety issues; escalate promptly to the appropriate clinical leaders or medical directors.
• Support follow-through on urgent issues to ensure timely resolution for patients and providers.

Travel – Travel for onsite education and field support (up to 30%, as business needs require).

What We Want to See

Education & Licensure

• Registered Nurse (RN) with an active, unencumbered state license.
• BLS required; ACLS preferred.

Experience

• 5+ years in cardiac care, ambulatory monitoring, triage RN, or clinical educator roles.
• Experience supporting clinicians and patients in a healthcare or medical device setting; call-management or contact-center experience is a plus.

Skills

• Strong clinical judgment and the ability to translate complex topics into plain language for patients, caregivers, and accounts.
• Excellent communication, empathy, and relationship-building skills with clinical teams and lay audiences.
• Organized, detail-oriented documentation in CRM/case systems; comfortable with structured scripts, checklists, and knowledge bases.
• Ability to locate and summarize reputable medical literature to support balanced discussions.

Service Principles (How We Show Up)

• Patient-first: Meet people where they are; educate, reassure, and empower.
• Balanced & clear: Provide factual, neutral information—especially when questions involve nonstandard/off-label scenarios.
• Consistent: Use approved resources and messaging; document interactions thoroughly.
• Timely escalation: Route urgent clinical concerns to the right experts without delay.
• Feedback loop: Capture insights and help refine materials and processes.

Value Proposition for Providers & Patients

• Providers receive practical, clinical education that supports appropriate use and consistent outcomes.
• Patients and caregivers gain confidence through clear guidance, helpful resources, and a supportive RN voice on the line.
• Teams benefit from actionable feedback that informs training, materials, and future enhancements.

Location: Remote - US

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$94,000.00 - $122,000.00

iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures; if you need such an accommodation, you may contact us at [e-mail].

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. By combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Our focus is on patient care and delivering better data, insights, and health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.