Clinical Education Specialist- California

STERIS Canada Corporation; Los Angeles (CA); Remote; USD 90,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Clinical Education Specialist, where your expertise in infection prevention and sterile processing will make a significant impact. In this remote-based role, you will provide essential education and clinical support to customers, ensuring they effectively use STERIS products and services. Your responsibilities will include conducting audits, delivering educational seminars, and collaborating with sales teams to enhance customer confidence and drive product revenue. With a commitment to employee well-being, this innovative firm offers a competitive salary and comprehensive benefits, including extensive paid time off and tuition reimbursement. If you're passionate about healthcare and eager to contribute to a safer world, this opportunity is for you.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Excellent Healthcare Benefits

401(k) with company match

Maternity and Paternity Leave

Tuition Reimbursement

Long/Short Term Disability Coverage

Qualifications

• 6+ years of clinical experience required, with expertise in sterile processing.
• Must have at least 2 professional certifications within 12 months of hire.

Responsibilities

• Provide clinical support and education to improve customer processes.
• Conduct audits of customer work processes and recommend improvements.

Skills

Clinical experience

Infection prevention

Sterile processing

Leadership in hospital SPD

Surgical instrumentation knowledge

Travel flexibility

Education

Bachelor of Nursing degree (preferred)

Professional certifications (e.g., CRCST, CIS)

Job description

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Clinical Education Specialist - California

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Clinical Education Specialist provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services. Provides a value-added service to assist the sales force achieve their financial objectives.

Note: This is a remote-based customer-facing position. To support and service our customers in this assigned territory, candidates must be based in California with the ability to travel within the territory when needed.

What You'll do as a Clinical Education Specialist

• Supports IPT Sales Team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.
• Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs.
• Supports Product Managers in the following areas: Voice of Customer (VOC), feasibility and prelaunch of New Product Development (NPD), Troubleshooting, Review photography for clinical appropriateness, Review presentations, Sample procedures, Clinical Q&A, Content ideation and review.
• Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
• Assists sales team with product and/or equipment in-servicing as needed.
• Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
• Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
• Documents audits with recommended actions in standard report format, copying Customer. Informs Account Managers and Region Manager of any and all opportunities identified during the audit.
• For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
• Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers on Customer needs/requirements. May consult with a Senior or Principal Clinical for recommendations as needed.
• Provides clinical expertise with troubleshooting (equipment, process, and machine) and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required.
• For credentialed Customer presentations, recommends and reviews new topics based on Customer needs, and reviews existing presentations based on industry changes to ensure presentations are up to date.
• Develops and maintains relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., AORN, SGNA, APIC, HSPA etc.) and participation in national/local professional meetings, workshops, and seminars.
• Maintains professional knowledge and expertise in sterile processing practices and regulations and their application to the sterile processing environment. Provides input and expertise in developing educational tools and training material to improve clinical education efficiencies, increase value to Customer, and differentiating STERIS from the competition. Participates in industry trade show activities and professionally represents STERIS as needed.

Experience, Skills, and Abilities Needed

Required:

• 6+ years clinical experience required.
• Expertise in the Central Supply Processing / Sterile Processing Department (SPD) required.
• Experience in a leadership position within a hospital SPD (Manager or Director level) required.
• Track record experience in clinical practice, which may include perioperative practice, infection prevention/control, reprocessing departments, pharmacy, medical or nursing.
• Competent in understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization) required.
• Must have minimum of 2 professional certifications within 12 months of hire (i.e. CRCST, CIS, CHL, CER, CIC, CNOR) required.
• Candidates must live in the State of California to be considered required.
• Ability to travel up to 70% required.
• Valid driver’s license required.
• Must be able to be compliant with hospital/customer credentialing requirements required.

Preferred:

• Bachelor of Nursing degree preferred (BSN).
• Expertise in one or more of the following: Operating Room, Central Supply, Infection Prevention/Control or Endoscopy Department preferred.

Other:

• Completion of Lean Orientation, Lean Onboarding, and Problem Solving training to be completed after hire.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $90,000 - $110,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

Job Category: Clinical Support/Instrument Processing/Education

Nearest Major Market: Los Angeles
Job Segment: Event Marketing, Infection Control, Sterile Processing, Travel Nurse, Patient Care, Marketing, Healthcare