Clinical Director

Behavioral Framework NC LLC; United States; On-site; USD 90,000 - 95,000; Full time

Job summary

Behavioral Framework NC LLC seeks a seasoned Clinical Operations Manager to lead the Clinical Support Supervisor team at our High Point clinic. You will oversee scheduling, training, performance evaluations, and adherence to administrative and clinical policies across the clinical staff.

Responsibilities include ensuring weekly billable hours, high-quality session notes, and robust training outcomes; coordinating with clinical leadership; auditing training and treatment integrity; and sustaining

Qualifications

• Master’s degree in ABA or related field.
• BCBA certification in good standing and appropriate State licensure.
• Proven experience organizing and managing employee training.
• Knowledge of the behavioral health industry and terms.
• Demonstrated ability to design and implement best practices related to training.
• In-depth human resources management knowledge.
• Proficient knowledge of computer systems including Salesforce and Paylocity.
• Knowledge of industry regulations.

Responsibilities

• Provide direct management to the Clinical Support Supervisor team and conduct check-ins.
• Ensure adherence to administrative and clinical policies and procedures.
• Maintain weekly billable hours, high-quality session notes, and required communications.
• Coordinate training goals, schedules, and performance evaluations.
• Audit trainings and treatment integrity with the manager and clinical leadership.
• Oversee client treatment plans and outcomes, and maintain records.
• Communicate across clinical and administrative teams on training and scheduling.

Skills

Project Management

Leadership

Training Delivery

HR Knowledge

Quality & Compliance

Education

Master’s degree in ABA or related field

BCBA certification in good standing

Tools

Salesforce

Paylocity

Job description

Join & Lead our High Point Clinic! Essential Functions Management of Clinical Support Supervisors

• Provide direct management to the Clinical Support Supervisor team.
• Conduct individual check in meetings with Clinical Support Supervisors as outlined.
• Ensure clinicians adhere to company administrative and clinical policies and procedures.
• Ensure weekly billable hours are met, session notes are converted, session notes are of high quality, and required communications are fulfilled.
• Ensure weekly schedules and training sessions align with the current clinical training goals and initiatives.
• Implement performance feedback systems (e.g., annual evaluations, weekly meetings) for each member of the training team.
• Provide detailed reports in collaboration with manager to clinical leadership related to training outcomes.
• Audit delivered trainings, data collection systems, and/or session notes at set frequencies in collaboration with manager. Identify needs and develop a training plan is to address areas of need.
• Review, monitor, and evaluate treatment integrity to ensure optimal implementation of treatment protocols by their assigned team.
• Ensure initial ABA assessments are completed and submitted in accordance with company policies and expectations.
• Coordinate training support across the clinical team as outlined to ensure high priority training needs are met.
• Communicate across clinical and administrative teams and managers in training and scheduling related matters.

Client Caseload Oversight

• Identify "red flag" issues (i.e., terminations, significant increases in behavior excesses, plateaus or decline of lesson progression, staff problems), and general case oversight.
• Maintain all administrative records, client files and electronic files in accordance with corporate requirements including updated authorizations, contact and client information.
• Responsible for the oversight of permanent client treatment plans and outcomes.
• Establish effective and ongoing clinical and ethical relationships with clients and families and maintain appropriate boundaries.
• Assist with caseload management of assigned technicians (e.g., re-staffs, resignations, terminations).

Other

• Support the Clinical Management team with Clinical Supervisor assignments and coverage as needed.
• Performs other related duties as assigned.

Competencies

• Planning & Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget. Manage multiple deadlines and changing priorities; prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Customer Orientation - Demonstrates concern for satisfying one's external and/or internal customers; quickly and effectively solves customer problems; talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; finds ways to measure and track customer satisfaction.
• Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Demonstrates attention to detail. Meets Deadlines. Consistently completes tasks, projects, and assignments on time.
• Adaptability – Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events. Works well under stress.
• Judgment - exhibits sound and accurate judgment; supports and explains reasoning for decisions.
• Critical Thinking - Proactive anticipation of issues; develops solutions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Teamwork – Exhibits objectivity and openness to others' views and ideas; gives and welcomes feedback; contributes to building a positive team spirit; puts success of practice above own interests.
• Interpersonal Relationships – Works to build and maintain healthy relationships with co-workers, clients, and others. Focuses on solving conflicts with win/win solutions; listens to others without interrupting; keeps emotions under control.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; reads and interprets written information.
• Results - Focuses on completing essential tasks within an appropriate timeframe; is effective at setting priorities; demonstrates proficiency in both the quality and quantity of work; effectiveness of performance under pressure and/or opposition. Able to delegate responsibilities effectively.

Knowledge, Skills, Experience

• Master’s degree in ABA or related field.
• BCBA certification in good standing and appropriate State licensure.
• Proven experience organizing and managing employee training.
• Knowledge of the behavioral health industry and terms.
• Demonstrated ability to design and implement best practices related to training.
• In-depth human resources management knowledge.
• Proficient knowledge of computer systems including Salesforce and Paylocity.
• Knowledge of industry regulations.

Work Environment, Physical Conditions

• Ability to work in a fast-paced environment.
• Ability to work 40+ hours per week.
• Ability to do local travel.
• Ability to work cooperatively with others.
• Must comply with practice policies and procedures.
• Requires regular in-office schedule.
• Physical activities include standing for long periods of time, sitting for long periods of time, walking, bending, kneeling.
• Must be able to reach, pull, and push.
• Requires manual dexterity, auditory and visual skills.
• Ability to lift up to 15 lbs.

Salary: $90k - $95K

#BFADMIN EOE

Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem. We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.

Changing Lives One Child At a Time

Joining Behavioral Framework is about more than a job — it's an opportunity to make a positive impact on your clients, their families, and the community. You get the opportunity to be a part of transformative moments in the lives of individuals with Autism and related disorders. Whether you’re starting your career or have experience, you’ll engage in meaningful work that brings life-changing rewards.