Clinical Director

NC Behavior; Charlotte (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

NC Behavior is seeking a Clinical Director to lead and inspire a high-performing team dedicated to clinical excellence and quality care for client families. The ideal candidate will hold a BCBA certification and possess a strong background in clinical leadership, driving the mission forward and empowering staff through mentorship.

Benefits

Flexible working hours

Continuous learning opportunities

Supportive team environment

Qualifications

• Experience in clinical leadership, preferably in behavior analysis.
• Strong written, oral, and interpersonal skills are essential.
• Exceptional attention to detail and positive attitude.

Responsibilities

• Develop and implement strategies to uphold clinical standards.
• Oversee the initial hiring process for BCBA candidates.
• Conduct regular case reviews and provide mentorship.

Skills

Leadership

Communication

Empathy

Adaptability

Detail-Oriented

Supervisory abilities

Education

Bachelor's or Master’s degree in Social Sciences

Board Certified Behavior Analyst (BCBA) certification

Tools

Gmail

Word

Excel

Job description

Current job opportunities are posted here as they become available.

ROLE:
The Clinical Director (CD) is a key visionary leader at the heart of our mission, driving clinical excellence and inspiring a high-performing provider team. With a strong focus on quality care, the CD offers direct supervision and strategic direction, ensuring seamless day-to-day operations that support client families with compassion and precision.

In this pivotal role, the CD actively builds lasting partnerships with Board Certified Behavior Analysts (BCBAs) and collaborates closely with the Regional Director to elevate provider performance. More than a manager, the CD is a mentor and motivator—cultivating a shared sense of purpose, empowering professional growth, and fueling a culture of innovation and impact that propels the company forward

RESPONSIBILITIES (Include, but are not limited to):

Develop and implement strategies to uphold and improve clinical standards across the region.

Work closely with the Regional Director and Case Management team to ensure the effective coordination and delivery of quality services.

Oversee the initial hiring process for BCBAs, by effectively interviewing potential candidates and proceeding with the hiring process.

Address and resolve matters related to the quality of services provided to clients, ensuring best practices and ethical standards are upheld.

Conduct regular case reviews with BCBAs, providing clinical oversight, mentorship, and support to enhance service quality.

Monitor and oversee BCBA performance, offering feedback and development opportunities to enhance their clinical effectiveness.

Collaborate with the Case Management team to ensure proper staff is placed on all cases.

Collaborate with the Training & Development department to provide essential regional training to providers.

Coordinate with internal teams to ensure effective and ethical service provision.

Consult with the Assessment and Quality Assurance teams to stay up to date on the status of all BCBAs and address challenges that may arise.

Ensure quality of service by measuring overall caseload productivity, and promotion of parent / client satisfaction.

Thoroughly record and document all interactions and correspondence with providers.

Participate in team meetings and integrate suggestions that are provided for the betterment of the department.

Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

REQUIREMENTS:

Qualifications: Bachelor's or Master’s degree in Social Sciences field preferred; Board Certified Behavior Analyst (BCBA) certification required; Experience in clinical leadership, preferably in behavior analysis or a related field; Commitment to maintaining the highest ethical and clinical standards; Exceptional attention to detail; Decision making; Ability to multitask; Positive attitude and concern for others; Computer proficiency; Strong written, oral, interpersonal skills, and an aptitude for following directives; Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.

Skills: Supervisory abilities: to identify clear strategies to successfully mentor the team and provide guidance and ongoing training; Operational abilities: Create clear and effective strategies to ensure the implementation of processes and procedures; Empathic abilities: Encourage, support and demonstrate optimism throughout the work environment; Self-awareness: Interest in self-refinement, and willingness to accept and apply feedback appropriately.

Supervision: CD reports directly to the CCO.

Work Environment: Work will be performed within the office. Must have reliable transportation.

Communication Skills: Advanced written, oral, and interpersonal skills. Compelling communication style to advocate for client needs.

Computer Skills: Proficiency in Gmail, Word, and Excel.

Reasoning Ability: Ability to make determinations of best procedures and practices to attain goals of the position.

Working Conditions: This is an exempt, salaried position, where regardless of hours worked, the goals of the work is completed in its entirety.

Physical Demands: Flexibility to travel to locations across the region. Ability to perform extended desk-work, and to travel for Company events, and handle the necessary physical demands of actively supporting, lifting, and working in indoor and/or outdoor settings. This includes, among others, sitting, kneeling, crawling, and lifting up to 25 lbs, as needed.

Traits required for this role:

Leadership: Ability to effectively guide the team, by motivating and aligning the team towards collective objectives. Cultivate strong professional relations with each team member to successfully support them.

Assertiveness: Ability to confidently make determinations of best procedures and practices. Ensure staff are adhering to expectations of role and work environment.

Empathy: Ability to connect with others: A deep understanding and emotional intelligence are vital for forming relationships with clients, families, and employees.

Adaptability: Each client is different, and strategies may need to be tweaked on the fly. Client needs, behaviors, and schedules can change rapidly, requiring quick thinking and flexibility in approach and strategy. Similarly, each employee is different and various strategies may need to be adopted to ensure the success of each individual to the team.

Detail-Oriented: Accurate recordkeeping and reporting, as well as tracking utilization and staffing is essential for this role.

Strong Communication Skills: Clear and transparent communication with client families, and other team members is necessary for success and team collaboration.

Perseverance: This role can be emotionally and physically demanding, requiring the ability to manage stress and maintain professional effectiveness.

Values that are essential for this role and experience:

Passion for the Mission: A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal: to improve the lives of those with autism.

Integrity: This role involves employee and client confidentiality and vulnerability. High levels of honesty and ethical behavior are essential.

Teamwork: Collaboration is a big part of this role, whether it's with families, other healthcare providers, or employees.

Continuous Learning: Willingness to learn. Openness to receiving feedback and upgrading skills.