Clinical Applications Consultant: Dallas, TX

Werfen North America; Dallas (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A medical technology company in Dallas, TX is looking for a Clinical Applications Consultant to ensure customer satisfaction through installations, training, and ongoing support. This role requires a minimum of an Associate’s degree and 2-3 years in a clinical setting. Candidates must possess strong communication skills and technical proficiency. Travel is required approximately 80% of the time.

Qualifications

• Minimum 2-3 years experience in a lab or clinical setting.
• Fluency in English required.
• Strong computer skills required.

Responsibilities

• Responsible for customer clinical & technical support and education.
• Performs instrument installations and training.
• Achieves and maintains competency in regulatory requirements.

Skills

Technical proficiency

Planning and organizational skills

Project management skills

Effective communication

Problem solving

Collaboration

Education

Associate’s degree in Medical Technology, Respiratory Therapy, Nursing or related field

Bachelor’s degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Clinical Applications Consultant: Dallas, TX

Position Summary

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide ongoing clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

• Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go‑live process with internal and customer stakeholders
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
• Achieves/maintains a comprehensive knowledge of regulatory requirements
• Responsible for knowledge and competency regarding Data Management Systems (including pre‑sales, and post‑sales support activity)
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post‑sales support
• Performs product demonstrations
• Participates in seminars, workshops and convention exhibit activities as requested by Management
• Develops/maintains an account list and calls on each according to required frequencies
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents
• Manages and controls personal travel and expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions

• To be determined, as needed, by management

Budget Managed (if applicable)

• Personal T&E Budget

Internal Networking / Key Relationships

• North America Commercial Operations
• Customer Service
• Technical Support Group

Skills & Capabilities

• Efficiently works under pressure to meet deadlines
• Proven technical proficiency and knowledge
• Strong planning and organizational skills
• Project management skills/experience desirable
• Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
• Demonstrated problem solving skills
• Collaboration, capable of executing in a team environment
• Ability to present complex technical concepts for varying levels of customer staff, including physicians

Qualifications

Minimum Knowledge & Experience Required for the Position

Education

• Associate’s degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

Experience

• Minimum of 2‑3 years’ work experience in a lab or clinical setting

Additional Skills / Knowledge

• Strong computer skills (Word, Excel and PowerPoint)
• Language: Fluency in English Required

International Mobility

• Required: No

Travel Requirements

• Approximately 80% of time