Clinical Credentialed Trainer

Bryan Health; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

Bryan Health seeks a training specialist to support Epic users across the organization. You will deliver end-user training, prepare classrooms, and supervise go-live activities, ensuring smooth adoption of the new system.

You'll develop eLearnings and quick-start guides, coordinate with principal trainers, and use the Learning Management System to enroll staff and track progress. Travel may be required to multiple sites.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Minimum two years' clinical experience preferred.
• Epic or other EMR systems experience preferred.
• Adult education and classroom training experience desired.
• Must pass Credentialed Trainer (CT) credentialing program upon hire with a minimum score of 85%.

Responsibilities

• Lead end-user training using the curriculum designed by principal trainers.
• Prepare for class and set up the classroom.
• Assist with provider personalization and Dragon training.
• Develop and maintain content for computer based training modules; design online courses.
• Utilize LMS to publish courses, enroll end users, and manage live classes.
• Provide at-the-elbow go-live support and post-live refresher training.
• Assist with IT Service Desk tickets and escalate as needed.
• Serve as an ambassador of the new system.

Skills

Public speaking

Written communication

Time management

Team collaboration

Adaptability

Attendance

Confidentiality

Problem solving

Independent work

Networking

Leading meetings

Customer service

Education

Associate's degree

Bachelor's degree preferred

Two years clinical experience

Tools

Microsoft Office

Job description

GENERAL SUMMARY:

Responsible for providing in class and at-the-elbow training and support to all Bryan staff and providers, for the Epic system. Utilizes the curriculum, lessons and training materials created by the Principal trainers. Assists with training coordination and will create eLearnings.

PRINCIPAL JOB FUNCTIONS:

• 1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• 2. *Leads end-user training using the curriculum designed by principal trainers. Helps end users envision how they will utilize the system in their daily work.
• 3. *Prepares for class and sets up the classroom.
• 4. *Follows up on any outstanding questions that arise in the classroom. Collects feedback from trainees in class and communicates that information to the principal trainer.
• 5. *Helps principal trainers update training materials. Creates end user quick start guides and tip sheets when indicated and beneficial to the end user.
• 6. *Tests lesson plans and trains environment build.
• 7. *Facilitates study halls and personalization labs.
• 8. *Administers end-user proficiency assessments and in-system checklists.
• 9. *Supports end users with at-the-elbow go-live support.
• 10. *Administers post-live refresher, optimization, and skills-enhancement training.
• 11. *Assists with responding to IT Service Desk tickets. Serves as a point of escalation and determines appropriate resources/actions for resolution in a timely manner.
• 12. *Develops and maintains content for computer based training modules. Designs interactive and engaging online courses using adult learning principles and authoring tools; collaborates with Principal Trainers to incorporate information into online courses.
• 13. *Utilizes Learning Management System (LMS) to perform training coordination responsibilities related to end user training enrollment for eLearnings and Instructor Led Training (ILT). These responsibilities include, but are not limited to, publishing online courses, course assignment to end users, build and reconcile live classes.
• 14. Assists with provider personalization and Dragon training.
• 15. Serves as an ambassador of the new system.
• 16. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• 17. Participates in meetings, committees and department projects as assigned.
• 18. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*").

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• 1. Knowledge of computer hardware equipment and software applications relevant to work functions.
• 2. Skill in creating documents in Microsoft Office products and web based technologies.
• 3. Skill in delivering consistent customer service through demonstration of strong work ethic and service orientation.
• 4. Skill in public speaking and presenting to audiences of all levels of the organization.
• 5. Ability to effectively lead and facilitate meetings.
• 6. Ability to communicate effectively both verbally and in writing.
• 7. Ability to problem solve and engage independent critical thinking skills.
• 8. Ability to maintain confidentiality relevant to sensitive information.
• 9. Ability to effectively organize and prioritize work projects and manage time.
• 10. Ability to work independently, take direction and work collaboratively with others.
• 11. Ability to network and develop effective working relationships with all co-workers, clinical and non-clinical colleagues.
• 12. Ability to adapt to change.
• 13. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Associate's degree required, Bachelor's degree preferred. Minimum two (2) years' clinical experience preferred. Adult education and classroom training experience desired. Epic or other related EMR systems experience preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Must pass Credentialed Trainer (CT) credentialing program upon hire with a minimum score of 85%.

Must have internet connectivity off-premises in order to respond to work requests when necessary.

Per leader's discretion - If assigned to drive Bryan owned vehicles, a valid driver's license and verification and maintenance of responsible driving record per facility standards required.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

This position is responsible for working with all assigned areas, including all entity locations. Regular Travel (including overnight) may be required based on the needs of the organization.