EPIC Credentialed Trainer

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

Baton Rouge General Medical Center seeks an Epic Credentialed Trainer to deliver instructor-led Epic end-user training across clinical, revenue cycle, access, and other staff using BRG-approved curricula.

The role requires BRG credentialing, clinical familiarity, and strong communication and coaching skills to prepare staff for go-live and ongoing training while protecting patient privacy.

Qualifications

• 2+ years of experience in a healthcare setting.
• 2+ years of experience with personal computers.
• Proof of credentialed trainer status earned by Epic certified principal trainer; BRG credentialing completed.
• Maintain credentialed status as required by BRG.
• Excellent English grammar and spelling.
• Preferred: prior experience teaching, training, or precepting adult learners.

Responsibilities

• Deliver instructor-led Epic training using BRG curriculum and scripts.
• Assess learner proficiency and provide coaching and support.
• Prepare classrooms, verify access, and manage training materials.
• Support go-live and post-live training activities and post-training coaching.
• Protect patient privacy and ensure training aligns with current build and workflows.

Skills

Epic training proficiency

Public speaking

Adult training

Communication skills

Presentation skills

Facilitation

Active listening

Education

High School Diploma or GED

Tools

Word processing

Spreadsheet

Presentation software

Job description

Job Purpose & Mission

Responsible for delivering high-quality, instructor-led Epic end-user training to clinical, revenue cycle, access, and other staff in accordance with the approved BRG training curriculum. Considered a subject matter expert in the assigned Epic application(s) who has successfully completed the BRG credentialing process, demonstrating both application proficiency and classroom teaching skills. Under the direction of the Training Manager (Epic) and the principal trainers, prepares for and facilitates classroom sessions, assesses learner proficiency, provides coaching and individual support, and helps ensure that every user is trained and competent before accessing the production environment. Supports go-live and post-live training activities and serves as a champion for Epic and the change it brings to the organization.

Job Purpose & Mission

Responsible for delivering high-quality, instructor-led Epic end-user training to clinical, revenue cycle, access, and other staff in accordance with the approved BRG training curriculum. Considered a subject matter expert in the assigned Epic application(s) who has successfully completed the BRG credentialing process, demonstrating both application proficiency and classroom teaching skills. Under the direction of the Training Manager (Epic) and the principal trainers, prepares for and facilitates classroom sessions, assesses learner proficiency, provides coaching and individual support, and helps ensure that every user is trained and competent before accessing the production environment. Supports go-live and post-live training activities and serves as a champion for Epic and the change it brings to the organization.

Essential Job Functions Include, But Are Not Limited To:

• Credentialing and professional preparation
• Successfully completes the BRG Epic Credentialed Trainer program, including required application training, proficiency assessments, teach-back/practice presentations, and evaluation of classroom delivery skills
• Achieves and maintains BRG trainer credentialed status for the assigned application(s); completes recredentialing and refresher requirements as established by BRG, including after system upgrades and significant workflow changes
• Does not independently teach end-user classes until credentialing requirements are met and credentialed status is confirmed by the Training Manager
• Maintains current knowledge of assigned Epic application(s), BRG workflows, policies, and standards of practice relevant to the content being taught
• Participates in trainer preparation sessions, train-the-trainer events, co-teaching or shadowing assignments, and training team meetings as scheduled
• Classroom instruction and learner support
• Delivers instructor-led Epic training using approved BRG curriculum, lesson plans, scripts, and exercises, and does not modify content without approval from the principal trainer or Training Manager
• Facilitates hands-on learning in the Epic training environment, demonstrating workflows and managing class time, pace, and participation to meet learning objectives
• Provides individual coaching and at-the-elbow assistance to learners during practice exercises, adjusting instructional approach to different learning styles, roles, and levels of computer experience
• Assesses learner proficiency through observation, exercises, and required competency assessments; documents results; and refers learners who need additional support to the principal trainer
• Prepares the classroom before each session, including verifying workstations, learner logins, training environment access, and materials, and ensures the classroom is returned to an orderly state
• Accurately records attendance, completion, and assessment results in the Learning Management System, and ensures learners are not cleared for production access until all required training and assessments are complete
• Training environment, content, and feedback
• Tests and validates the training environment and course materials before class, and promptly reports defects, data issues, or environment outages to the principal trainer or training team
• Reviews training materials and provides feedback on accuracy, clarity, and alignment with the current build and approved workflows
• Captures and communicates learner questions, workflow concerns, and system issues identified in class to principal trainers, application analysts, and project leadership through approved channels
• Participates in training dry runs, classroom pilots, and the Technical Dress Rehearsal as assigned
• Go-live and post-live support
• Provides at-the-elbow and floor support to end users during go-live as scheduled
• Delivers post-live training as assigned, including new hire training, refresher classes, optimization sessions, and upgrade training
• Supports super users and end users by answering workflow questions, reinforcing training, and directing users to the appropriate support resources
• Change management, professionalism, and collaboration
• Acts as a positive champion for Epic and the organization's transition, communicating the purpose and benefits of the new system and helping learners manage change
• Works collaboratively with the Training Manager, principal trainers, super users, application analysts, and department leaders to meet training schedules and goals
• Uses only approved training data in the training environment and protects patient privacy and confidentiality at all times, including in classroom discussion and examples
• Coordinates training assignments with his or her home department supervisor, as applicable, to balance trainer responsibilities with departmental duties
• Models professional, courteous, and respectful behavior in every learning environment
• Key competencies
• Demonstrated proficiency in the assigned Epic application(s) and the workflows of the department or role being taught
• Ability to explain complex information clearly and to teach adult learners of varying experience, seniority, and technical comfort
• Strong presentation, facilitation, and active listening skills
• Ability to remain patient, flexible, and professional when learners are frustrated, struggling, or resistant to change
• Ability to follow a standardized curriculum and training schedule and to manage time effectively in a classroom setting
• Strong organizational skills and attention to detail, including accurate documentation of attendance and assessment results
• Ability to work effectively as part of a team and with staff of all levels of seniority
• Strongly desired: Experience in a healthcare or technology environment
• Strongly desired: Existing knowledge of organizational culture, personnel, and processes
• Knowledge of and the ability to use PC‑based word processing, spreadsheet, and presentation software
• Excellent knowledge of English grammar and spelling for use in both verbal and written communication
• Performs all other duties as assigned.

Experience

JOB REQUIREMENTS

Required:

• 2+ years of experience in a healthcare setting
• 2+ years of experience with personal computers (e.g. email or internet)

Preferred:

• Prior experience in the clinical, revenue cycle, or access area to be trained
• Prior experience with Epic as an end user
• Prior experience teaching, training, or precepting adult learners
• Prior PC hardware troubleshooting experience

Education

Required:

• High School Diploma or GED

Preferred:

• Epic training courses may be required or helpful in preparing for the role and responsibilities (assigned at manager's discretion)

Certifications & Licensure

Required:

• Proof of credentialed trainer status earned by Epic certified principal trainer
• Complete the BRG credentialing process and receive approval from the Training Manager before teaching end-user classes. Must maintain credentialed status as required by BRG.

Preferred:

• Current Louisiana license as clinical professional preferred for clinical trainers (e.g., RN, as applicable to the application being taught)

Special Skills or Knowledge

Required: None

Hipaa & Safety Requirements

HIPAA - Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, religious beliefs and/or public health records.

SAFETY - Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administers/collects medications/blood order, transports/monitors or observes patients with infusion pumps, and monitors clinical alarms.

PERFORMANCE CRITERIA & STANDARDS

Everyday Excellence Values

Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

Corporate Compliance

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

Personal Achievement

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

Performance Improvement

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.

Cost Management

• Effectively manages time and resources.
• Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.
• Consistently looks for and uses resource saving processes.

Patient & Employee Safety

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.