Clinical Coordinator, Safe Options Support Staten Island

Breaking Ground; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Coordinator to lead a dedicated team focused on providing supportive housing solutions. This role involves supervising case managers, implementing harm reduction strategies, and ensuring compliance with regulatory standards. You'll play a crucial part in developing individual service plans and promoting effective case management practices. If you are passionate about making a difference in the lives of individuals experiencing homelessness and possess a strong clinical background, this is an exciting opportunity to contribute to meaningful change in the community. Join a forward-thinking organization committed to helping people find and maintain their homes.

Qualifications

• NYS Licensed Masters Social Worker (LMSW) required.
• Minimum 3 years of experience with related populations.

Responsibilities

• Supervise Case Managers and Consumer Advocates for the SOS team.
• Develop and implement individual service plans for clients.

Skills

Crisis Intervention

Motivational Interviewing

Harm Reduction

Client-centered Care

Supervisory Skills

Communication Skills

Education

Masters in Social Work

Tools

Microsoft Office Suite

Access-based Databases

Job description

Clinical Coordinator, Safe Options Support Staten Island

Job Description

Posted Monday, April 7, 2025 at 4:00 AM

ABOUT US: We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Clinical Coordinator, Safe Options Support (SOS) supervises Case Managers and Consumer Advocates for the SOS team serving Staten Island. The Clinical Coordinator also manages a small caseload and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for ensuring client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers and Consumer Advocates
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams and transitional and permanent housing providers
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required. Must obtain LMSW within first six months of employment
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is required
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required