Clinical Coordinator RN - Physician Practice

Lehigh Valley Health Network; East Stroudsburg (Monroe County); On-site; USD 60,000 - 80,000; Full time

Job summary

Lehigh Valley Health Network in East Stroudsburg is seeking a qualified clinical staff member to assist in daily operations within the physician's office. Responsibilities include overseeing patient engagement, managing clinical operations, and ensuring compliance with policies.

Ideal candidates will have an RN license, an Associate's Degree in Nursing, and at least three years of clinical experience. This role requires leadership skills, initiative in a healthcare environment, and proficiency in electronic medical records.

Qualifications

• 3 years recent experience in a clinical setting.
• RN - Licensed Registered Nurse in Pennsylvania.
• Ability to initiate, accept, and adapt to change within a healthcare setting.

Responsibilities

• Oversees clinical operations and facilitates patient engagement.
• Assumes clinical and administrative responsibilities in the absence of leadership.
• Completes daily closing tasks including reports and patient follow-ups.

Skills

Ability to take initiative and function independently

Excellent computer skills (EMR, Word, PowerPoint, Excel)

Time management skills

Mature emotional intelligence

Project management skills

Education

Associate’s Degree from an Accredited School of Nursing as an RN

Bachelor’s Degree from an Accredited School of Nursing as an RN – Preferred

Job description

Summary

Assists with the daily operations of the clinical staff, procedures, treatment, and support of the physician's office health care team. Delivers and oversees care provided to patients and functions as an integral member of the leadership team focusing on clinical support staff. Handles general administrative tasks such as scheduling, reception, front end revenue cycle, medical assistant duties, and other physician office tasks. Serves as a clinical resource for all practice staff and is accountable for clinical staff orientation, education, clinical skills competency, clinical office operations, and clinical skills remediation. Facilitates seamless transitions and completion of initiatives designed to enhance the patient care experience inclusive of pre‑visit planning and clinical intelligence tools across the continuum.

Job Duties

• Oversees clinical operations and facilitates patient engagement through practice settings including visit flow, clinical triage, EMR clinical intelligence tools, pre‑visit planning, transitions of care follow‑up, and other patient focused initiatives to enhance the patient care experience.
• Assumes clinical and administrative responsibilities in the absence of the Director/Manager.
• Completes end‑of‑day tasks including running applicable reports, identifying no‑show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Prepares daily charts and maintains medical files and electronic medical records.
• Obtains clarification of policy, whenever necessary, and may use resources available through other departments.
• Assesses clinical staff competencies and provides remediation, as necessary, in collaboration with Clinical Services.
• Facilitates coordination of care across settings for a designated population and ensures that labs, studies, and referrals are completed and results are discussed with the patient.
• Provides regular feedback and involves other colleagues in quality improvement workflow development.
• Reviews clinical staff competencies and provides remediation, as necessary.
• Fosters accountability of staff for adherence to policies/procedures/professional practice.
• Participates in and applies research in practice and supports the practice and hospital goals and objectives.

Minimum Qualifications

• Associate’s Degree from an Accredited School of Nursing as an RN
• 3 years Recent experience in a clinical setting
• Ability to initiate, accept, and adapt to change within a healthcare setting.
• Ability to take initiative and function independently, as well as collaboratively.
• Excellent computer skills including electronic medical record (EMR), word processing (Microsoft Word), PowerPoint, and Excel.
• Time management skills.
• Mature emotional intelligence.
• Project management skills.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania

Preferred Qualifications

• Bachelor’s Degree from an Accredited School of Nursing as an RN
• CACRN - Certified Ambulatory Care RN - State of Pennsylvania

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties, responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Employer

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.