Clinical Coordinator

Drexel University; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Drexel University is seeking an individual to support the Mental Health provider team within the Office of Student Wellbeing. You will handle day-to-day operations, triage student needs, schedule psychiatric services, process intake paperwork, and coordinate external authorizations.

You will also manage communications with pharmacies, prepare reports, and assist with wellness group logistics. The role emphasizes confidentiality, collaboration with Student Affairs, and data monitoring to improve

Qualifications

• Bachelor's degree or equivalent; 2+ years experience in similar roles preferred.
• Proficient with Windows products and MS Office applications.
• Strong organizational and confidentiality skills.

Responsibilities

• Serve as initial contact for students seeking mental health services and triage needs.
• Coordinate scheduling for psychiatric services and labs, ensuring follow-through with students.
• Refer students to psychotherapy resources and coordinate therapy groups.
• Maintain and upload patient records, manage data on visits and satisfaction.

Skills

MS Word

MS PowerPoint

MS Excel

Windows

Education

Bachelor's Degree or equivalent

Job description

Job Summary

This position is responsible for assisting the Mental Health provider team by providing direct support for projects and activities within the Office of Student Wellbeing. This position is responsible for day-to-day functions of the provider team with a particular focus on student access to services, triage of patients, scheduling, and processing intake paperwork, screening tools, releases of information, obtaining collateral information and records, communication with pharmacies and prior authorizations for medication. This position will also be responsible for answering phones, prescription routing, invoice/report management for online services and external providers, organizing students for wellness groups, keeping calendars for providers for meetings/committees, marketing services provided, monitoring and presenting data including visits and patient satisfaction.

Essential Functions

• Serve as the initial contact for medical students seeking mental health services and triage their needs.
• Lead, coordinate and manage the schedule for psychiatric services to include prioritizing patient needs, prior authorizations, scheduling lab work and assuring follow-through with ongoing contact with the student.
• Refer students seeking psychotherapy to the appropriate resource.
• Coordinate the creation of therapy groups including advertising, scheduling and follow up.
• Serve as a liaison between Student Affairs and the Office of Student Wellbeing to receive referrals, provide documentation for exam or mandatory coursework excusal, as well as medical leaves of absence, and coordinate clinician calendars for meetings and educational programs.
• Develop a list of external resources to include psychiatric and psychological options within their communities, including all DUCOM clinical affiliates and regional campuses.
• Update the Mental Health section of the Student Affairs website to provide students with current and program specific online resources. . Upload and manage patient records in Titanium and/or EPIC

Required Qualifications

• Minimum of a Bachelor's Degree in orthe equivalent combination of education and work experience.
  • (Please review the Equivalency Chart for additional information.)
• Minimum of 2 years of applicable experience
• Compassion for patients, organization, collaborative team skills; Proficient knowledge and experience with Windows products; Proficient in MS-Word, MS-PowerPoint, MS Excel required. Maintain strict adherence to confidentiality.

Physical Demands

• Typically sitting at a desk/table

Location

• University City - Philadelphia, PA

Additional Information

This position is classified as Non-Exempt, grade I. Compensation for this grade ranges from $21.71 to $32.57 per hour. Please note that the offered rate for thisposition will vary based on thesuccessful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

A review of applicants will begin once a suitable candidate pool is identified.