Clinical Coordinator

The Ali Forney Center; New York (NY); On-site; USD 72,000 - 74,000; Full time

Job summary

The Ali Forney Center is seeking a Clinical Coordinator to lead their mental health services. This position involves managing mental health teams, ensuring equitable, quality care for clients, and developing systems for effective communication among providers. The role requires a Master's degree and experience working with LGBTQ+ youth, emphasizing trauma-informed practices.

Benefits

Paid sick leave

Paid vacation time

Medical benefits

Dental benefits

Vision benefits

401k matching

Employee Assistance Program

Qualifications

• 2 years of experience working with youth, preferably queer and trans, homeless populations.
• Ability to multitask and manage different priorities under pressure.
• Proficient in crisis management tools.

Responsibilities

• Lead the mental health team and manage partnerships with mental health services.
• Conduct treatment planning and oversee client care.
• Recruit, hire, and train therapists as needed.

Skills

Crisis de-escalation

Trauma-informed care

Compassion

Effective communication

Organizational skills

Education

Master's Degree w/ LCSW or LMSW

Tools

Microsoft Office Suite

Google Workspace

Job description

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Schedule

Potential schedules: Sunday-Thursday or Tuesday-Saturday

Department

Mental Health Services

Reports To

Director of Mental Health Services

Education Requirement

Master's Degree w/ LCSW or LMSW

FLSA

Non- Exempt

Salary

$72,000-$74,000

Annually

Schedule

Potential schedules: Sunday-Thursday or Tuesday-Saturday

1 remote day, 35 hours per week

Potential Hours: Between 8am and 8pm

ORGANIZATION OVERVIEW

The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services, including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive.

POSITION SUMMARY

The Clinical Coordinator will lead the mental health team, manage mental health services partnerships, including the onsite psychiatry clinic, coordinate care with internal and external mental healthcare providers, and oversee the provision of mental healthcare services for clients across AFC programs.

The Clinical Coordinator will play a critical role in ensuring equitable and quality care is administered to AFC clients through developing systems and facilitating communication between all necessary parties involved. The ideal candidate will be compassionate, knowledgeable about trauma-informed practices, confident in administrative and contract management roles, and provide exceptional service to assist clients in navigating and addressing their mental health needs.

A client-centered, harm reduction, and trauma-informed approach is essential. The goal of the Clinical Coordinator will be to ensure clients are provided quality mental health services and tools as they navigate their journey to independence.

KEY RESPONSIBILITIES

Supervisory Responsibilities:

• Recruit, hire, and train therapists, as needed.
• 3 full time Therapists
• Provide day to day support, supervision, and performance reviews.
• Oversee and provide supervision to MSW interns.
• Attend and provide weekly supervision.
  

Administrative Duties

• Collaborate and coordinate psych care with partnering psychiatrist, (onsite and virtual care)
• Maintain and update the psych schedule
• Notify clients and their care teams of upcoming appointments and follow up regarding missed appointments
• Conduct treatment planning and develop client treatment plans
• Communicate treatment plans with staff and client care team, and provide guidance on how to follow plan successfully
• Conduct weekly caseload consultation with the psychiatrist and communicate resulting treatment recommendations to the client’s care team
• Facilitate treatment plan changes as needed
• Oversee and manage grants and contracts (foundation and government funded).
• Complete reporting requirements including but not limited to client engagement, progress, follow up, and outcomes
• Meet regularly with contract managers to review progress on deliverables and goals.
• Facilitate communication between providers (internal and external), staff, and clients.
• Develop and facilitate annual mental health related training to staff including, but not limited to Harm Reduction, Mental Health First Aid, etc.
  

Direct Client Care

• Maintain a caseload of Ali Forney Center clients, offering weekly psychotherapy.
• Manage therapy assignments, connecting clients to the most appropriate and available therapist
• Conduct assessments, provide crisis counseling and appropriate referrals for clients as needed.
• Provide brief counseling or psychotherapy using evidence-based techniques such as behavioral activation, motivational interviewing, or other relevant skills.
• Provide or facilitate internal or external referrals to treatments as clinically indicated.
• Screen and assess clients for common mental and substance use disorders.
• Support psychotropic medication management, focusing on treatment adherence, attention to side effects, and effectiveness of treatment.
• Check on clients regularly to document the progress of their care.
• Support care teams and staff with addressing client mental health
• Consult with clients and care teams to discuss mental health
• Provide education about psychotropic medication, conditions, and care instructions
• Assist care teams with assessing and developing mental health interventions
• Develop and facilitate mental health groups for clients.
  

Additional Duties

• Ensure client services are documented in a timely manner.
• Maintain client confidentiality and quality care.
• Handle complaints confidently and with compassion.
• Comply with organizational guidelines and health care laws and regulations.
• Attend weekly staff and treatment team meetings.
• Attend ongoing training and courses to keep abreast of new developments in healthcare.
• Attend and represent the organization at professional conferences, trainings, and other events as needed.
  
  

QUALIFICATIONS

Competencies

• Clinical Knowledge and Expertise: Leadership & Supervision to-date knowledge of clinical practices and patient care standards. Provides clinical oversight and guidance to staff as needed.
• Leadership & Supervision: Provides effective supervision and mentorship to clinical staff. Promotes a positive team environment and manages conflict constructively. Supports staff development through coaching and performance feedback.
• Communication Skills: Communicates clearly and professionally with youth, staff, and interdisciplinary teams. Facilitates team meetings, case conferences, and information sharing. Maintains accurate documentation and reporting.
• Coordination & Organization: Oversees daily clinical operations to ensure smooth workflows. Manages clinical schedules, coverage, and assignments effectively.
• Quality & Compliance: Monitors and improves the quality of care and services delivered. Ensures adherence to HIPAA and other confidentiality standards.
• Cultural Competency: Awareness and understanding of the cultural and social issues affecting LGBTQ+ and homeless youth.
• Conflict Resolution: Ability to mediate and resolve conflicts among youth and between youth and staff.
  
  

Required Skills And Abilities

• 2 years of experience working with youth required, preferably queer and trans, homeless populations
• Crisis de-escalation, trauma informed care, and harm-reduction approach
• Compassion and empathy.
• Highly organized.
• Ability to multitask and manage different priorities under pressure.
• Ability to work independently and with others.
• Ability to use resources to problem solve.
• Effective verbal and written communication.
• Effective computer skills and proficiency in Microsoft Office and Google Suite.
  
  

Required Skills And Abilities

• Some travel may be required
  
  

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Computer and technology, data entry and documentation.
• Familiarity with crisis management tools and de-escalation techniques.
  
  

FULL-TIME BENEFITS & PTO

• Paid sick, vacation, personal, 12 holidays
• Medical
• Dental
• Vision
• 4O1k (matching)
• EAP program
  
  

Bilingual (Spanish) speaking candidates are encouraged to apply. Transgender and gender non-conforming people are encouraged to apply.

The Ali Forney Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Non-profit Organizations

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