Clinical Coordinator

THE JEWISH BOARD; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Coordinator to join their team in delivering high-quality mental health services. This role involves working directly with adults facing severe mental illness and substance use disorders, providing both direct care and administrative oversight. You will collaborate with a multi-disciplinary team to create and implement individualized care plans, ensuring clients receive the support they need to thrive. This position offers a unique opportunity to make a significant impact in the lives of individuals and families in the community, all while working in a supportive and inclusive environment that values diversity and compassion.

Qualifications

• Master's degree in human services with appropriate NYS licensure required.
• Experience on an ACT team or similar community-based program is essential.

Responsibilities

• Provide direct care and administrative support to treatment teams.
• Develop and manage individualized care plans for clients.
• Conduct comprehensive assessments of clients within 60 days.

Skills

Culturally competent care

Person-centered approach

Clinical assessment

Care management

Crisis intervention

Education

Master's degree in human services

Tools

Electronic Health Records (EHR)

Job description

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

LOCATION
1007 Quentin Rd
Brooklyn, NY 11223, US

Make a bigger difference


PURPOSE
The Jewish Board’s Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.

PROGRAM DESCRIPTION
The ACT programs provide an integrated set of evidenced based treatment, rehabilitation, case management and support services to individuals residing in NYC, in Shelter programs, and/or living in supportive housing programs or their own residences in the community who are diagnosed with severe mental illness and whose needs have not been well met by more traditional service delivery approaches. Through a mobile, multi-disciplinary team of staff, recipients are supported in their recovery through an individualized, person-centered model of care.

POSITION OVERVIEW:
This multi-faceted position works directly with adults living with severe and persistent mental illness (SPMI) and substance use disorders (SUD) living in NYC. In addition to providing direct care, this position provides administrative oversight and support to the treatment team to ensure the delivery of services is in accordance with regulatory and payer requirements. Clinical Coordinators use a recovery oriented approach to link recipients to the services they need to obtain housing and to achieve wellness self-management and increasing independence. Working in a team setting and primarily in the community, Clinical Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate clients and coordinate other aspects of clients’ health and community services. Since this is an evolving program, other tasks and duties may be assigned.

KEY ESSENTIAL FUNCTIONS:

1. Assume administrative tasks such as chart auditing, collaborating with outside partners, facilitating team meetings and being the point person in crisis situations when Program and Team Director are not available.
2. Supervise students.
3. Assist with on-boarding/orientation of new staff.
4. When needed/requested, lead team in-service training on topics that will improve service to clients.
5. Comprehensive assessment of client within 45-60 days of entry into program.
6. Work closely with team to visit each client a minimum of 6 times monthly.
7. Integration of medical, specialized and behavioral health services in addition to social support and/or educational support services.
8. Periodic reassessment of a client’s medical and behavioral health needs and update of, adherence to recommended treatments, and need for care coordination.
9. Attend scheduled team meetings and one-on-one supervisions.
10. Attend mandatory ACT trainings and Jewish Board MKSEI 13 Module course training.
11. Collaborative development of an Individualized Care Plan (ICP) with the client, the client’s family and/or caregivers in addition to other service providers, and review and revise ICP per regulatory standards or when there are significant changes in functioning or clinical status.
12. Provide care management services.
13. Track all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
14. Assure that client has access to, engages in and retains needed services as defined in the ICP.
15. Provide outreach services to clients to increase engagement in services identified on individualized care plan.
16. Complete all required documentation.
17. Provide after-hours emergency coverage via cell phone on rotating basis.

EDUCATIONAL / TRAINING REQUIRED:

1. Obtained a Master’s level degree in human services field with appropriate NYS licensure (e.g. MSW, LMSW, LMHC, LCSW, LMFT, Creative Arts Therapist LCAT, licensed Occupational therapist, Certified Psychiatric Rehabilitation Counselor, Rehabilitation Counselor, licensed psychologist or hold a Master’s Degree as a Therapeutic Recreation Specialist or Psychologist or Pastoral Counselor or Master’s degree in a related field).
2. Previous work on an ACT team or similar type of community based/ mobile based program for at least one year.

VISUAL AND MANUAL DEXTERITY:

1. Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
2. Able to input data into the Electronic Health Record.
3. Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT / PHYSICAL EFFORT

Physical Demands:

1. Regularly required to speak clearly and hear the spoken word well.
2. Regularly required to physically operate routine office equipment such as telephones, computers, etc.
3. Regularly required to utilize near vision ability and to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
4. Regularly required to travel to various locations to meet with clients.

Work Environment:

1. Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment.
2. Hazards present are consistent with those common to an office, education, rehabilitation or health related environment.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

Our Values.

Our values help guide us in everything we do, from our relationships with fellow staff to the clients and communities we serve.

Treat every person
with dignity

We act with respect and caring towards our clients, colleagues, and communities.

Strive to
be outstanding

We are exceptional professionals in all that we do.

Embrace each
other’s differences

We create a fair and inclusive environment for all.

Engage individuals and families
as our partners

We heal our communities one person at a time through thoughtful collaboration.