Clinical Coordinator

THE JEWISH BOARD; New York (NY); On-site; USD 69,000 - 90,000; Full time

Job summary

Join a dedicated team at a forward-thinking organization that has been enhancing the lives of New Yorkers for nearly 150 years. This role focuses on providing compassionate, evidence-based services to individuals with severe mental illness and substance use disorders. You'll work collaboratively in a community setting, ensuring that clients receive the necessary support to improve their well-being and independence. With a commitment to diversity and inclusion, this innovative organization offers a unique opportunity to make a significant impact in the lives of diverse populations across New York City. Your skills and compassion will be vital in helping individuals navigate their recovery journey.

Benefits

Generous vacation time

Paid agency holidays

Tuition assistance

403(b) retirement benefits

Life and disability insurance

Continuing education opportunities

Flexible spending accounts

24/7 Employee Assistance Program

Qualifications

• Master’s level degree in human services with appropriate NYS licensure required.
• Minimum of one year experience on an ACT team or similar program.

Responsibilities

• Provide direct care and administrative support to the treatment team.
• Develop person-centered care plans and conduct comprehensive assessments.
• Supervise students and lead team training sessions.

Skills

Culturally Affirming Approach

Person-Centered Care

Care Management

Risk Assessment

Team Collaboration

Education

Master’s degree in human services

Tools

Electronic Health Records (EHR)

Job description

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.

LOCATION
34 W 139th St
New York, NY 10037, US

Make a bigger difference
Assertive Community Treatment (ACT) programs are allotted a differential that is applicable to ACT programs. This position is set at a base at $69,000 + 15% field differential.
At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

1. If you have a particular age range or population you’re interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
2. We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.
3. With 70 locations throughout the five boroughs, you can work close to where you live.
4. Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.
5. We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.
6. You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:
The Jewish Board’s Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.

This multi-faceted position works directly with adults living with severe and persistent mental illness (SPMI) and substance use disorders (SUD) living in NYC. In addition to providing direct care, this position provides administrative oversight and support to the treatment team to ensure the delivery of services is in accordance with regulatory and payer requirements. Clinical Coordinators use a recovery-oriented approach to link recipients to the services they need to obtain housing and to achieve wellness self-management and increasing independence. Working in a team setting and primarily in the community, Clinical Coordinators assess risk and needs, develop person-centered care plans, provide care management services, track and arrange appointments, educate clients and coordinate other aspects of clients’ health and community services.

Some responsibilities include, but are not limited to:

1. Assume administrative tasks such as chart auditing, collaborating with outside partners, facilitating team meetings and being the point person in crisis situations when Program and Team Director are not available.
2. Supervise students.
3. Assist with on-boarding/orientation of new staff.
4. When needed/requested, lead team in-service training on topics that will improve service to clients.
5. Comprehensive assessment of client within 45-60 days of entry into program.
6. Work closely with team to visit each client a minimum of 6 times monthly.
7. Integration of medical, specialized and behavioral health services in addition to social support and/or educational support services.
8. Periodic reassessment of a client’s medical and behavioral health needs and update of adherence to recommended treatments and need for care coordination.
9. Attend scheduled team meetings and one-on-one supervisions.
10. Attend mandatory ACT trainings and Jewish Board MKSEI 13 Module course training.
11. Collaborative development of an Individualized Care Plan (ICP) with the client, the client’s family and/or caregivers in addition to other service providers, and review and revise ICP per regulatory standards or when there are significant changes in functioning or clinical status.
12. Provide care management services.
13. Track all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
14. Assure that client has access to, engages in and retains needed services as defined in the ICP.
15. Provide outreach services to clients to increase engagement in services identified on individualized care plan.
16. Complete all required documentation.
17. Provide after-hours emergency coverage via cell phone on rotating basis.

QUALIFICATIONS:
The Jewish Board is currently looking for talented individuals of all cultures, religions, races, and gender expressions with the following qualifications:

1. Obtained a Master’s level degree in human services field with appropriate NYS licensure (LMSW, LMHC, LCSW, LMFT, Creative Arts Therapist LCAT, licensed Occupational therapist, Certified Psychiatric Rehabilitation Counselor, Rehabilitation Counselor, licensed psychologist or hold a Master’s Degree as a Therapeutic Recreation Specialist or Psychologist or Pastoral Counselor or Master’s degree in a related field.
2. Previous work on an ACT team or similar type of community-based/mobile-based program for at least one year.

VISUAL AND MANUAL DEXTERITY:
Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens. Able to input data into the Electronic Health Record. Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT / PHYSICAL EFFORT

Physical Demands:
Regularly required to speak clearly and hear the spoken word well. Regularly required to physically operate routine office equipment such as telephones, computers, etc. Regularly required to utilize near vision ability and to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens. Regularly required to travel to various locations to meet with clients.

Work Environment:
Noise level is consistent with levels usually present in an office, education, rehabilitation or health-related environment.

If you join us, you’ll have these great benefits:

1. Generous vacation time, in addition to paid agency holidays and 15 sick days.
2. Affordable and high-quality medical/dental/vision plans.
3. Tuition assistance and educational loan forgiveness.
4. Free continuing education opportunities.
5. 403(b) retirement benefits and a pension.
6. Flexible spending accounts for health and transportation.
7. 24/7 Accessible Employee Assistance Program.
8. Life and disability insurance.
9. Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee.

Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.