Clinical Concierge - Medical Assistant

LVHN; Pottsville (Schuylkill County); On-site; USD 23,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks a Medical Assistant to be the first point of contact and support high-quality patient care. The role blends administrative, clerical, and clinical duties to streamline workflows and coordinate care with clinicians and staff.

Responsibilities include patient check-in/out, rooming, data collection, basic exams, and assisting with procedures, under physician supervision. Strong customer service and EMR proficiency are essential.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee
• Strong multitasking, organizational, and problem-solving skills
• Proficiency in EMR systems, Word, and Excel
• Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
• Excellent communication and interpersonal skills with empathy and professionalism
• Exceptional customer service and phone etiquette
• Knowledge of clinical workflows, medical terminology, and basic patient care practices
• BLS - Basic Life Support within 30 Days

Responsibilities

• Behaves professionally and empathetically to build trust and relationships with patients and guests
• Coordinate and perform patient check-in/check-out with accurate registration
• Verify insurance eligibility, collect payments, and process referrals
• Schedule appointments while optimizing clinic workflow
• Handle patient inquiries
• Maintain electronic medical records (EMR) with accuracy
• Maintain logs including quality control and stat cart checks
• Measure and document patient data (vital signs, height/weight) and doc in chart
• Assist providers with collecting patient information for visits
• Complete patient rooming and expedite care while communicating risks to provider
• Prepare and maintain exam rooms with sanitation and supply stocking
• Collect and prepare lab specimens and complete requisitions
• Administer medications and vaccinations per orders or protocols within scope
• Support patient procedures and aid examinations
• Complete follow-up calls 2–3 days post-discharge

Skills

Multitasking

Organizational skills

Problem-solving

EMR proficiency

Microsoft Excel

Communication

Interpersonal skills

Customer service

Phone etiquette

Clinical workflows

Medical terminology

Basic patient care

Education

Diploma in Medical Assistant

Associate's Degree in Medical Assistant

CCMA - Certified Clinical Medical Assistant

CMA - Certified Medical Assistant

RMA - Registered Medical Assistant

NCMA - National Certified Medical Assistant

NRCMA - National Registered Certified Medical Assistant

CMAC - Clinical Medical Assistant Certification

MAC - Medical Assistant Certification

NAHAM certifications upon hire

Tools

EMR systems

Microsoft Word

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Job Duties

• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
• Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Handle patient inquiries.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider.
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Minimum Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

• Associate's Degree from a Medical Assistant Program.
• 1 year customer service experience in a healthcare setting.
• CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or
• CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or
• CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or
• MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or
• NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or
• NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or
• RMA - Registered Medical Assistant - American Medical Technologists Upon Hire

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their ro