Clinical Concierge - Medical Assistant

lvhn; Macungie (Lehigh County); On-site; USD 34,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Medical Assistant to serve as the first point of contact, handling patient check-in/out, insurance verification, and payment collection while supporting clinicians. The role blends administrative tasks with direct clinical support to streamline care delivery and maintain high patient service standards.

The ideal candidate holds a specialized Medical Assistant diploma or LVPG trainee certification, with proficiency in EMR and Excel, strong communication,

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills with empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows and medical terminology.
• BLS within 30 days

Responsibilities

• Behave professionally and empathetically to build trust with patients and guests.
• Coordinate and perform patient check-in/check-out; verify insurance; collect payments; process referrals.
• Schedule appointments and manage clinic workflow; handle patient inquiries; maintain EMR records.
• Maintain logs, quality control, and stat cart checks.
• Collect patient data (vital signs, height/weight) and document in medical records.
• Assist providers with patient information collection and exam preparation.
• Complete patient rooming and SOPs to expedite care and ensure safety.
• Collect lab specimens and prepare requisitions; administer meds and vaccines as ordered.
• Support procedures and post-discharge follow-up calls within 2–3 days

Skills

multitasking

organization

problem-solving

EMR systems

Excel

communication

empathy

customer service

phone etiquette

medical terminology

Education

Specialized Diploma as Medical Assistant

LVPG Medical Assistant Trainee course

Associate's Degree in Medical Assisting (preferred)

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Job Duties

Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).

Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Handle patient inquiries. Maintain electronic medical records (EMR), ensuring accuracy and compliance.

Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.

Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.

Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.

Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.

Collect and prepare lab specimens and complete necessary requisitions.

Administer medications and vaccinations per provider orders and established protocols within their scope of practice.

Support patient procedures and assist with medical examinations.

Complete follow-up phone calls to all patients within two to three days post discharge.

Minimum Qualifications

Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.

Strong multitasking, organizational, and problem-solving skills.

Proficiency in EMR systems, word processing, and Excel.

Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.

Excellent communication and interpersonal skills, demonstrating empathy and professionalism.

Exceptional customer service and phone etiquette.

Knowledge of clinical workflows, medical terminology, and basic patient care practices.

BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

Associate's Degree from a Medical Assistant Program.

1 year customer service experience in a healthcare setting.

CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or

CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or

CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or

MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or

NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or

NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or

RMA - Registered Medical Assistant - American Medical Technologists Upon Hire

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their ro