Clinical Communications Analyst

Henry Ford Health; Detroit (MI); On-site; USD 75,000 - 90,000; Full time

Job summary

Henry Ford Health is seeking a Clinical Communications Analyst to lead the support of clinical operations and integrations. This role requires a Bachelor's degree and at least five years of combined clinical and information systems experience. The Analyst will enhance communication tools and workflows to ensure patient safety and effective messaging.

Key qualifications include knowledge of EMRs, strong interpersonal skills, and the ability to function under stress. Preferred candidates will have a Registered Nurse License and relevant certifications.

Qualifications

• Minimum five years of combined Clinical, Information Systems, and Clinical Operations experience.
• Experience with clinical care team schedules.
• Preferred: Licensed nurse with ability to advocate for system initiatives in clinical communication.

Responsibilities

• Lead support and documentation of clinical workflows, integrations, and call schedules.
• Identify opportunities to enhance communication among care teams.
• Collaborate with technical teams to implement communication tools.

Skills

Clinical communication best practices

Knowledge of EMRs (Epic preferred)

Interpersonal/listening skills

Analytic and problem-solving skills

Effective communication with staff

Education

Bachelor's degree

Registered Nurse License

Health Information Management or Nursing Informatics certification

Job description

General Summary

Under the general direction of the IT Director, Operations Director, IT Manager or delegate, the Clinical Communications Analyst will lead the support and documentation of clinical and operational workflows, integrations, and call schedules for clinical communications. Formulates and defines scope in conjunction with operational leaders for clinical communication workflows and integrations. Identifies and leads efforts to solve and improve complex workflows, call schedules and usability. Establishes and maintains a user experience library in support of clinical communication features and functions. Utilizes full technical knowledge of the clinical and operational environment to support system and local level processes and procedures. Provides expertise and guidance for clinical communication tool users in communication best practices. The Clinical Communications Analyst is responsible for identifying opportunities to enhance communication among care teams through integrated applications such as electronic health records (EHR). Works with IT teams to implement and optimize communication tools and technologies including secure messaging, critical care team scheduling and data integration solutions. This role also involves diagnosing and resolving platform-related and user experience issues as they arise. The Clinical Communications Analyst will communicate critical issues and risks directly with operational partners as well as technical teams and other entities to ensure the user experience is fully supported across multiple work streams. The Clinical Communications Analyst is a self‑motivated professional who independently collaborates with technical teams, operational stakeholders, and end‑users to gather requirements, lead discovery sessions, and support the effective use and documentation of platform features that define and enhance the user experience. The Clinical Communications Analyst will be using your highly developed clinical and analytical skills to seek out, research and evaluate a variety of situations to ensure the platform provides high quality, effective and secure messaging that promotes clinical communication, timely receipt of critical results and supports patient safety.

Education / Experience Required

• Bachelor's degree, Minimum five (5) years combined Clinical, Information Systems and/or Clinical Operations experience.
• Knowledge of EMRs (Epic preferred) and clinical specialty solutions.
• Preferred: Licensed nurse preferred. Ability to identify and advocate for system level initiatives in the clinical communication space. Comprehensive knowledge of clinical processes and workflows.
• Experience with clinical care team schedules.
• Excellent interpersonal/listening skills to interact effectively with individuals of all backgrounds, experience and educational levels.
• Excellent written/oral communication skills.
• Demonstrates ability to communicate effectively with staff, physicians, and other allied health professionals. A successful individual should be a mature leader with a professional demeanor, excellent character, integrity, and commitment.
• Demonstrates ability to function effectively under stress. Analytic and effective problem‑solving experience.

Certifications / Licenses Required

• Registered Nurse License, if applicable.
• Health Information Management or Nursing Informatics certification.
• Project Management Institute (PMP, LEAN, Business Analysis, etc.).

Additional Information

• Organization: Corporate Services
• Department: Ascension Digital Web and Comm
• Shift: Day Job
• Union Code: Not Applicable