Clinical Coach

Austin Community College; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Austin Community College seeks a Clinical Coach to support young adults, ages 14–24, navigating homelessness in Columbus, Ohio. This role involves developing relationships and providing trauma-informed care to help young people access vital services. Responsibilities include connecting youth to resources, assisting with goals, and resolving issues for self-reliance. Required qualifications include an associate's or bachelor's degree in social work and exceptional interpersonal skills. Experience working with homeless youth is preferred.

Qualifications

• Preferred experience working with those experiencing homelessness, substance use, and adolescents/young adults.
• Community Health Worker (CHW) certification or willingness to obtain within the first year of employment.
• Ability to maintain confidential information.

Responsibilities

• Connects youth to therapists, partner services, and other community resources.
• Builds rapport with Star House youth to create optimal helping relationships.
• Assists youth with practical and educational skill development.

Skills

Excellent oral and written communication skills

Outstanding social and interpersonal skills

Ability to work calmly and effectively under pressure

Respect and sensitivity for cultural differences

Education

Associate’s or bachelor’s degree in social work or related field

Job description

Star House exists to lift young people out of homelessness and into a community of hope. Founded in 2006, Star House operates our nation’s only drop-in center for teens and young adults experiencing homelessness that offers immediate access to safety and hosts continuous best practice research for effective service. Along with the Finance Fund and Columbus Metropolitan Housing Authority, Star House operates the only housing village of its kind in Central Ohio for young people who are exiting homelessness. The organization met the unique needs of 1,528 individual young people in 2024, successfully connecting them with housing, jobs, education, health care, therapy, and a range of community resources.

Star House’s mission is to do whatever it takes to support young people as they exit homelessness and thrive in a community of hope. Our vision is to replicate our evidence-based model of service for youth nationally and globally, based on the demand for our services in other communities.

We are seeking a Clinical Coach who believes in our mission; embodies our values of unconditional care, doing whatever it takes as long as it takes and creating innovative solutions; and who can help us achieve our vision with development expertise.

Job Description

Title: Clinical Coach

Work Location: Star House, 1220 Corrugated Way, Columbus, OH 43201

Reports To: Case Management Supervisor

Position Summary: With an intrinsic passion for the Star House mission, a Clinical Coach develops trusting, stable relationships with young people ages 14–24 navigating the transition out of homelessness. This role works across the drop-in center and housing villages to provide trauma-informed, evidence-based care, supporting young adults in accessing housing, healthcare and employment. The Clinical Coach serves as a vital bridge, embodying Star House’s commitment to helping young adults exit homelessness and thrive within a community of hope.

Responsibilities and Essential Functions

The following duties are representative of performance expectations; however, the list below is not ranked in order of importance.

• Connects youth to therapists, partner services, and other resources within the community.
• Builds rapport with Star House youth to create an optimal helping relationship.
• Works with youth to create case plans, set goals, and assist in achieving those goals.
• Assists youth with practical and educational skill development
• Works with youth to develop necessary social skills including self-advocacy, effective communication, and coping skills
• Problem‑solves issues with youth to help them achieve their goals and meet their needs with the outcome of eventual self-reliance
• Offers accompaniment and transport assistance to appointments and community‑based resources and services
• Establishes and maintains professional relationships with community resources and service providers
• Assists youth in benefits enrollment, as well as applying for other services, entitlements, and programs they may be eligible for
• Provides supportive services through crisis intervention and de‑escalation
• Performs timely and accurate data entry, documentation, and data collection to support resource tracking, service delivery, funding requirements, and outcome measurement
• Adheres to the National Association of Social Workers code of ethics and VOCA guidelines
• Performs other specific job‑related duties as assigned

“Job performance is evaluated according to the policy provisions of Star House and the Educational Service Center of Central Ohio-Council of Governments.”

Minimum Qualifications

• Required: Associate’s or bachelor’s degree in social work, human services, or a related field, or equivalent combination of education and relevant experience
• This position requires a valid driver’s license, current auto insurance, and access to a reliable vehicle to support community-based services.
• Community Health Worker (CHW) certification, or willingness to obtain certification within the first year of employment, if their specific caseload or assignment requires it
• Ability to work calmly and effectively under pressure
• Excellent oral and written skills
• Ability to maintain confidential information
• Respect and sensitivity for cultural differences and diversity
• A high level of professionalism and emotional intelligence
• Outstanding social and interpersonal skills
• Basic knowledge of resources and referral processes
• Ability to work in a collaborative team environment
• Preferred experience working with those experiencing homelessness, substance use, and adolescents/young adults
• Documentation of a clear criminal record in compliance with state statute
• Must be willing to comply with all requirements associated with Community Health Worker (CHW) certification, which may include drug screening
• Comply with drug‑free workplace rules and Star House and ESC-Council of Governments policies

Note: This assignment requires a valid driver’s license and access/availability of a reliable vehicle.

Star House is committed to equal opportunity employment, regardless of race, color, religion, age, sex, sexual orientation, gender identity and expression, socio-economic status, national origin, veteran or disability status. In order to further Star House’s mission, achieve our vision and live out our values, drawing from the collective wisdom of a diverse group of individuals is essential. With diverse minds influencing our work and decisions, we can go further for the young people we serve, ensuring that our continued programming and the solutions developed along the way are influenced by the best minds.