Clinical Client Services Coordinator - IV Nutrition

IV Nutrition; Round Rock (TX); Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

IV Nutrition Round Rock is seeking a Clinical Client Services Coordinator to support daily clinic operations through hospitality, reception, and administrative coordination.

The role emphasizes welcoming clients, scheduling, explaining services, and handling registrations while maintaining a welcoming environment and accurate records.

CNA/MA/LVN/paramedic backgrounds preferred; BLS onboarding and emergency-preparedness training may be required. Hours: clinic-based, with varied shifts.

Qualifications

• Healthcare or patient-facing experience required.
• Dependability and organizational skills needed.
• Willingness to obtain BLS Provider certification during onboarding.
• Follow clinic protocols and emergency preparedness training.

Responsabilités

• Welcome clients, coordinate check-in/check-out, schedule appointments, and assist with registration.
• Explain services and memberships using approved information and address routine concerns.
• Maintain accurate scheduling records and protect confidential client information.
• Prepare treatment areas, monitor inventory, restock supplies, and assist with opening/closing.
• Recognize concerning symptoms, notify an RN, and activate emergency procedures as indicated.

Connaissances

Interpersonal skills

Customer service

Dependability

Organizational skills

Computer proficiency

Multi-tasking

BLS certification willingness

Outils

Electronic Health Records (EHR)

Description du poste

Clinical Client Services Coordinator - IV Nutrition - Round Rock, TX

About the Clinic

IV Nutrition Round Rock provides personalized IV hydration and wellness services in a welcoming, professional environment. We value clinical safety, compassionate communication, hospitality, teamwork, and continuous improvement.

The Opportunity

Support daily clinic operations through hospitality, reception, and administrative coordination. CNA, medical assistant, LVN, and paramedic backgrounds are preferred. This role is primarily administrative and hospitality-focused; emergency assistance is limited to training, applicable professional scope, and authorized responsibilities. The coordinator does not independently administer elective IV therapy or replace scheduled RNs.

Essential Duties

• Welcome clients, coordinate check-in and check-out, answer calls, schedule appointments, and assist with administrative registration.
• Explain services and memberships using approved information, address routine concerns, and maintain a welcoming reception environment.

Administrative and Operational Support

• Maintain accurate administrative and scheduling records; protect confidential client information and communicate operational needs to clinic leadership.
• Prepare treatment areas between appointments, monitor inventory, restock supplies, and support opening and closing procedures.

Emergency Preparedness and Authorized Assistance

• Recognize concerning symptoms and immediately notify an RN; activate emergency procedures and contact 911 when indicated.
• Retrieve emergency supplies, coordinate EMS access, and assist with CPR and AED use only when appropriately trained and authorized.
• Participate in emergency drills and perform specifically approved support tasks consistent with training and applicable professional scope.

Qualifications & Employment Details

Required Qualifications

• Previous healthcare or patient-facing experience; excellent interpersonal communication and customer-service skills.
• Dependability, organizational skills, basic computer proficiency, and ability to manage multiple responsibilities.
• Willingness to follow clinic protocols and participate in emergency preparedness training.
• Current BLS certification or willingness to obtain employer-approved BLS Provider certification during onboarding.

Preferred Qualifications

• CNA certification; medical assistant training or certification; active Texas LVN license; or Texas paramedic certification or licensure.
• Current BLS Provider certification; emergency department, urgent care, outpatient clinical, or CPR/AED experience.
• Medical reception, scheduling, electronic health record, hospitality, or customer-service experience.

BLS Onboarding Requirement

Current BLS is preferred at application. If not current, obtain employer-approved BLS Provider certification, including hands-on CPR and AED competency assessment, within the required onboarding timeframe. Required training must be completed before assignment of emergency-response duties requiring those competencies.

Clinic Hours & Individual Scheduling

• Monday-Friday : 10 AM - 7 PM
• Saturday : 10 AM - 6 PM
• Sunday : Noon - 5 PM

These are clinic operating hours, not an individual employee schedule. Full or partial weekday, evening, and weekend shifts may be available. Assignments depend on client demand, staffing requirements, and mutually agreed availability. Applicants should be prepared to discuss availability during the interview process.

Professional Development & Future Opportunities

Receive role-specific orientation and opportunities to develop administrative, customer-service, and emergency-preparedness skills. Qualified employees may be considered for additional responsibilities or future full-time employment as the clinic grows. These opportunities depend on performance, qualifications, organizational needs, and management approval.

Compensation & Benefits

$18-$25/hour. Placement within the hourly range reflects relevant experience, qualifications, demonstrated competencies, and assigned responsibilities. Additional compensation and benefits, if offered, are subject to company policy, employment classification, and eligibility requirements. Details will be discussed during the hiring process.

Equal Employment Opportunity

IV Nutrition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment.