Clinical Clerk II (Bilingual)

AECOM; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Clinical Clerk II (Bilingual) to support patient data processing and report generation in San Diego. This role involves data entry, patient interaction, and generating statistical reports while maintaining patient confidentiality. Preferably bilingual in English and Spanish, applicants should possess experience with medical terminology and related patient management systems.

Qualifications

• Experience in Medical Terminology or equivalent.
• Bilingual in English/Spanish is required.
• Familiarity with patient management programs preferred.

Responsibilities

• Perform data entry from various patient-related forms.
• Conduct data searches and generate reports according to established procedures.
• Schedule patient appointments and handle follow-up communication.

Skills

Medical Terminology

Communication Skills

Computer Skills

Bilingual (English/Spanish)

Multi-line Telephone Experience

Tools

OPAS

KPDS

LMS

REMls

Job description

Job Summary:

Under supervision of department administrators, the Internal Medicine clerk is responsible for computer data processing and report generation including steps of data entry, sorting, compilation, printing and distribution of reports. This position maintains comprehensive, networked patient data bases which supports the clinical interventions by physicians, NP/PAs and/or RN care coordinators. Daily responsibilities may include initial review and adjustment of algorithm based computer screening decisions prior to final approval by licensed personnel. The clerk also has ongoing patient contact in scheduling appointments, providing follow-up instructions and screening messages for providers.

Essential Responsibilities:

+ Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms and other sources.

+ Conduct data searches and generate reports according to established schedule and procedures.

+ Print and mail letters and information packets to patients.

+ Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing and scheduling of appointments recommended by the patients provider, Care Coordinator or Care Manager.

+ Answer patient telephone calls and triage to appropriate Provider, Care Coordinator or Care Manager.

+ Call in Pharmacy Refills as assigned.

+ Retrieve lab results from RMS and enter into department based computer tracking systems.

+ Maintain pre-established inventory levels of computer, office and medical supplies at designated care locations.

+ Execute changes in patient data fields in the computer program per instruction of the Provider, RN Care Coordinator or Case Manager.

+ Generate statistical reports as requested by department administrator.

+ Review algorithm based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.

+ Order charts from Medical Records as needed or requested by Provider.

+ Performs other duties as required.

Basic Qualifications:

Experience

+ Medical Terminology or equivalent experience required.

+ Good oral and written communication skills.

+ Experience with PC and/or MAC compatible computer required.

+ Experience with OPAS, KPDS, LMS and REMls required.

+ Multi-line telephone experience required.

Education

+ N/A

License, Certification, Registration

+ N/A

Additional Requirements:

+ Bilingual (English/Spanish) Level I required.

Preferred Qualifications:

+ Experience with Internal Medicine computer patient management programs preferred.

Notes:

+ Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

+ Scheduled work hours per week will be 20-32.

COMPANY: KAISER

TITLE: Clinical Clerk II (Bilingual)

LOCATION: San Diego, California

REQNUMBER: 1349192

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.