Clinical Case Manager Support Assistant

Upstate; City of Syracuse (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Upstate is seeking a Clinical Case Manager Support Assistant to streamline administrative and care coordination tasks for hospitalized patients, enabling clinicians to focus on direct patient care and discharge planning.

You will handle Epic in-baskets, document interdisciplinary rounds, coordinate referrals and follow-ups, and ensure required documentation is complete, contributing to safer transitions of care and career growth into Clinical Case Management.

Qualifications

• Bachelor's degree in nursing or a healthcare-related field and a minimum of two (2) years of clinical healthcare experience or Associate Degree in Nursing with a minimum of four (4) years of clinical healthcare experience.
• Demonstrate effective verbal and written communication with patients, families, physicians, and the interdisciplinary healthcare team. Proficiency in MS Office and Epic EHR systems.

Responsibilities

• Manage Epic in-baskets and document interdisciplinary rounds.
• Coordinate referrals and follow-up appointments.
• Ensure required documentation is completed and compliant with HIPAA and organizational policies.
• Assist Clinical Case Managers with discharge planning and care coordination.

Skills

Communication skills

MS Office

Epic EHR

Organizational skills

Time management

Critical thinking

Education

Bachelor's degree in nursing or healthcare-related field

Associate Degree in Nursing with 4+ years of clinical experience

Tools

Epic EHR

Microsoft Office

Job description

Job Summary:

The Clinical Case Manager Support Assistant position is needed to help Clinical Case Managers manage the growing administrative and care coordination responsibilities associated with caring for hospitalized patients. As patient needs become more complex and documentation and regulatory requirements continue to increase, Clinical Case Managers are spending more time on administrative tasks that take away from direct patient care coordination and discharge planning. This position will provide support with daily activities such as managing Epic in-baskets, documenting interdisciplinary rounds, completing required patient screenings, coordinating referrals and follow-up appointments, and ensuring required documentation is completed. By assisting with these responsibilities, Clinical Case Managers can focus on patients with more complex medical and social needs, discharge planning, and removing barriers to a safe transition of care. In addition to meeting current operational needs, this position creates a career pathway for employees who are interested in advancing into Clinical Case Management. It provides hands‑on experience with care coordination, discharge planning, Epic workflows, and interdisciplinary collaboration while building the knowledge and skills needed to transition into a Clinical Case Manager role in the future.

Minimum Qualifications:

Bachelor's degree in nursing or a healthcare-related field and a minimum of two (2) years of clinical healthcare experience or Associate Degree in Nursing with a minimum of four (4) years of clinical healthcare experience.

Demonstrate effective verbal and written communication skills with patients, families, physicians, and members of the interdisciplinary healthcare team. Proficiency in computer applications, including Microsoft Office and Epic electronic health record (EHR) systems. Strong organizational, critical thinking, and time-management skills with the ability to prioritize multiple responsibilities. Ability to maintain patient confidentiality and comply with HIPAA and organizational policies

Preferred Qualifications:

Familiarity with interdisciplinary care teams and collaborative care coordination. Experience in an acute care hospital/chronic care with care coordination/primary care with care coordination setting. Strong nursing assessment skills with the ability to identify patient needs and communicate effectively to the Clinical Case Manager and interdisciplinary team.

Work Days:

Monday-Friday, Days

Message to Applicants:

Recruitment Office: Human Resources