Clinical Case Manager/Educational Liaison

Northeast Center For Youth and Families Inc; Springfield (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental Insurance

401k Retirement

Paid Holidays/Vacation/Personal/Sick time

Tuition Reimbursement

Job summary

A leading youth services organization is seeking a full-time Clinical Case Manager/Educational Liaison to focus on clinical and educational advocacy for youths in a residential setting. This role includes conducting ongoing assessments and acting as a liaison to support students' learning needs by ensuring their Individualized Education Programs (IEPs) are comprehensive. Availability during school hours is essential, alongside after-hours support. A Master's Degree and valid driver's license are required. Competitive benefits package included.

Qualifications

• Master's Degree required for the Clinical Case Manager role.
• Successful completion of required trainings, including CPI, CPR, First Aid.
• Valid driver's license and reliable transportation needed.

Responsibilities

• Focus on clinical and collateral case management.
• Act as Educational Liaison to support youths' learning.
• Attend school meetings and provide after-hours support.

Skills

Advocacy for youth in educational settings

Ongoing assessments

Case management

Education

Master's Degree

Job description

Posted: January 2, 2026 | Location: Springfield, MA
Division: Residential Services | Deadline: Open

Who is NCYF?

Northeast Center for Youth & Families, Inc. (NCYF) is made up of a team of devoted and highly skilled professionals and paraprofessionals who provide quality care to the individuals we serve. Our agency is led by a passionate and involved leadership team based out of our Easthampton main office.

NCYF opened its doors in 1972 and became incorporated in 1976. We’re an experienced agency with multiple locations which provide foster care services, in home therapy, outpatient therapy, treatment residences , and therapeutic day programs. For nearly 50 years, we have been committed to providing innovative and high quality care to our consumers. Our mission is to empower individuals, children, adults and families to live healthy and successful lives. Our values include respect, integrity, compassion and hope. We encompass these values in everything we do.

NCYF provides paid training for all employees. We offer competitive wages, a dynamic work environment & the following benefits: Medical/Dental Insurance; Disability; Group Term Life/Voluntary Life; 401k Retirement; Paid Holidays/Vacation/Personal/Sick time; Whole Life, Critical Illness, Accident Insurance; Medical and Dependent Care Flexible Spending Accounts; Employee Assistance Program (EAP), Tuition Reimbursement, and Member Discounts.

Northeast Center for Youth and Families, Inc. has an opening for a full‑time Clinical Case Manager/Educational Liaison (CCM) in Residential Services who will focus on clinical, collateral case management, ongoing assessments, and aftercare. The CCM will also act as the Educational Liaison to support the youths' learning and to ensure their IEPs are comprehensive and meeting their needs in the school environment.

This CCM will act as an advocate for the youth in the educational setting. Availability during school hours, attending school meetings, and being available during afterschool hours to establish relationships with students and provide for needs that emerge is required as well as after hours on‑call support to the programs.

Qualifications

• Master's Degree
• Successful completion of required trainings once hired, including but not limited to CPI, CPR, First Aid
• Approved CORI & DCF background checks (preformed by the EEC)
• Approved driving background check
• Valid driver's license and reliable transportation required

AA/EOE: we believe diversity strengthens our organization!

NCYF provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NCYF complies with applicable state and local laws governing non‑discrimination in employment in every location in which the agency has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

"Family stabilization has been key in my daughter's recovery, mainstreaming in school and summer employment. NCYF dramatically changed our lives for the better." - Parent